Can't use my parents HBOGO account because I too use AT&T

Contributor

Can't use my parents HBOGO account because I too use AT&T

My parents have AT&T u-verse and have the channel HBO which gives them access to HBOGO. I live on my own and also have U-Verse, but don't have the HBO channel. So, every time I try to log in it doesn't give me the option to enter my parents AT&T account and says that I'm not a subscriber. I assumed it had something to do with detecting the IP address. I called today to see if that was the issue. I talked to someone and she apologized and tried to help me, but when she couldn't she sent to some rude lady and told me it WAS the IP address and there's was nothing that could be done. No apologizes at all or thank you for being an AT&T customer. My family and I have been with AT&T for a long long long time, and when I moved to my own place I too got AT&T. Now, I'm thinking about switching services JUST so I can use my parents HBOGO account without any problems. 

I just think it's stupid that I can't use my parents account because I am also an AT&T customer, but when I try logging in when someone has Version internet it works perfectly fine. 

Message 1 of 25 (45,555 Views)
ACE - Master

Re: Can't use my parents HBOGO account because I too use AT&T

It sounds to me like your trying to get something for free or maybe better yet trying to steal.  If you want HBOGO, order HBO and pay for it like the rest of us that have it.  Problem solved. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 25 (45,478 Views)
Highlighted
Contributor

Re: Can't use my parents HBOGO account because I too use AT&T


BeeBeeSA wrote:

It sounds to me like your trying to get something for free or maybe better yet trying to steal.  If you want HBOGO, order HBO and pay for it like the rest of us that have it.  Problem solved. 


From what you're saying... are you saying that my brother who lives at my parents house should also pay for an extra account? Or maybe not use HBOGO since he isn't paying for it? Should HBOGO charge for EACH person in a household using HBOGO? $26 bucks person. There is FOUR people in my family and we've been loyal members of AT&T so I don't get why I can't use my famlies HBOGO account just because I also have AT&T. When some who doesn't use AT&T CAN use HBOGO with out any problems.
And whats wrong with free?
 
Message 3 of 25 (45,442 Views)
ACE - Master

Re: Can't use my parents HBOGO account because I too use AT&T

If it's okay to use/share someone elses HBOGO account then I would recommend you call HBO support,  explain your situation and see if they can help you resolve the problem.  Something tells me you won't get very far since YOU don't subscribe to HBO.  You can see how far you got with Uverse support

 

As for your brother using the account, he lives in the house so one subscription is only needed per residence. 

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 25 (45,407 Views)
Guru
Solution
Accepted by skeeterintexas (ACE - Master)
‎09-30-2015 1:39 AM

Re: Can't use my parents HBOGO account because I too use AT&T

2 different house addresses can not share one HBO account. The 2 accounts have 2 different IPs. The only way I can think of doing it would be through your wireless phone carrier. Your shows will be limited cause your not on a Home Network....

Im not Smart! The Voices in my Head are!!
Message 5 of 25 (45,393 Views)
Contributor

Re: Can't use my parents HBOGO account because I too use AT&T

What if an HBO subscriber ventures to someone else's house and decides s/he wants to access their own HBOGO?  If we decide to avoid sharing with any other eyes aside from the subscriber's, let's say that the HBO subscriber is house sitting.  The subscriber is denied access to his/her own HBOGO account.  I can understand the thought behind limiting the access to something such as HBOGO, but there are scenarios that also make such limitations inconvenient to the HBO subscriber since the subscriber used to have access to their HBOGO virtually anywhere.

Message 6 of 25 (45,116 Views)
ACE - Master

Re: Can't use my parents HBOGO account because I too use AT&T

Just use google chrome with incogneto mode enabled.  They can't track that.  I use HBOGO at work and its a differnet IP.  I'm sure att is using some sort of cookie with the hbogo app. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 25 (45,102 Views)
ACE - Expert

Re: Can't use my parents HBOGO account because I too use AT&T


GLIMMERMAN76 wrote:

Just use google chrome with incogneto mode enabled.  They can't track that.  I use HBOGO at work and its a differnet IP.  I'm sure att is using some sort of cookie with the hbogo app. 


I don't believe that will help in this case.  I believe the issue here is that AT&T is actively blocking the "other" home network based on that home network not being an AT&T U-verse IPTV household, to prevent U-verse users who are not TV subscribers from viewing content they're not authorized for.  This is likely done based on the IP address assigned to the home.

 

The problem is that it also blocks the content for visitors who may be authorized for it.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 25 (45,095 Views)
Guru

Re: Can't use my parents HBOGO account because I too use AT&T

I can go next door use my neighbors HBO account as long as I use his IP his password and login name only even though I live next door. But I will not be able to access mine from his house unless I get on my wifi and use my password my username my IP.if you have an account with uverse and HBO Go you should be able to use HBO go anywhere in the United States as long as you have a wireless connection and your UVERSE password and username hope that helps

Im not Smart! The Voices in my Head are!!
Message 9 of 25 (45,075 Views)
ACE - Professor

Re: Can't use my parents HBOGO account because I too use AT&T

[ Edited ]

I think I read something a while ago where HBO is aware of the password sharing and they're not really worried about it...yet.

 

What *does* happen is that if I'm on HBOGO and someone else uses my password, it logs me off. Only one login per time.

 

There *is* an obvious way around that which I won't tell publicly, but I'm surprised no one seems to be realizing it...

 

As for a legal way around it? Wait until you're absolutely jonesing for HBO. Call U-Verse up and see if they can offer it to you for three months for free. You'll get every channel (if you pay for HD, you'll get every HBO HD channel). You'll get HBO On Demand. You'll get HBO Go. If they can offer you Cinemax as well, you'll also get all those things but for Cinemax.

 

You can then record as much as you'd like. On the very last day of the three months, call them back and then ask to cancel. They'll cancel it for you, no problem. You'll then be able to watch all those shows you recorded over the previous three months. When you're jonesing for HBO again, call back and repeat the process.

Because you pay for your bill a month in advance, you'll probably end up paying a bit extra than you normally would, but because you get the credit applied to the same bill, that fourth month may actually appear that your bill has gone up, but then you'll get credit because you canceled HBO instead of having it past the preview. It may seem confusing and it may seem like AT&T is trying to hose you out of money, but it all works out to "three months free HBO/Cinemax."

And trust me...three months is a long time.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 25 (45,038 Views)
Tutor

Re: Can't use my parents HBOGO account because I too use AT&T

This makes no sense.  The whole objective of HBOGO and the HBOGO App is to be able to watch HBO shows wherever you are from your mobile device.  I've used it in hotels and at other people's houses.  If I could only do it in my own house I would have no use for it.  This is not the correct answer.

Message 11 of 25 (42,107 Views)
Employee

Re: Can't use my parents HBOGO account because I too use AT&T

No.  It's not the right answer.  :-)  I'm at the office right now, and I'm logged into HBOGO.  Here's what's probably happening...(this is a technical, educated guess, not necessarily the case).

 

Your parents' U-Verse gateway has an IP address associated with it.  I would bet that IP address is connected to your U-Verse account info...inside the account info is some sort of marker that says "This subscriber pays for HBO...if an authorization request comes, grant access."

 

Your U-Verse gateway has an IP address associated with it.  I would bet that that IP address is connected to your U-Verse account info...inside the account info is some sort of marker that says "This subscriber does NOT pay for HBO...if an authorization request comes, deny it."

 

IF that is, in fact, what's happening, the only way you could use the account is if you are not using U-Verse equipment associated (by means of IP address, or it could even be the hardware address of the gateway) with a non-HBO account, or any other ISP (which I highly caution you against because AT&T is clearly the best there is).

 

The alternative is, of course, to pay for the service you wish to use.  I haven't read all of the TOS on HBOGO (or U-Verse for that matter), but I would bet you it's against the rules to allow anyone other than the account holder to use the account credentials.

 

Best luck!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 25 (42,040 Views)
Contributor

Re: Can't use my parents HBOGO account because I too use AT&T

I am an HBO subscriber who enjoys HBOGO in my own house but find it VERY frustrating when I am not able to watch it when I travel, and I travel a lot. I am not trying to get something for free but trying to get something I was told I would get once I paid for it.

Message 13 of 25 (41,768 Views)
ACE - Master

Re: Can't use my parents HBOGO account because I too use AT&T


fd3272470 wrote:

I am an HBO subscriber who enjoys HBOGO in my own house but find it VERY frustrating when I am not able to watch it when I travel, and I travel a lot. I am not trying to get something for free but trying to get something I was told I would get once I paid for it.


You should be able to watch HBOGO anywhere as long as you are not trying to watch it via another U-Verse subscriber who does not subscribe to HBO.  I sorta read between the lines that AT&T, not HBO, stopped this.  If you are using another internet provider, my gut said to contact HBO but I think that they want you to contact your home TV provider.  I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 25 (41,605 Views)
Contributor

Re: Can't use my parents HBOGO account because I too use AT&T

This must be an AT&T & U-Verse thing.  My brother has Direct T.V. and I'm able to watch HBO Stars Encore Showtime TNT TBS ect. by signing into his account, I can use either mobile data or wifi without any problems. LgG2 phone. I did have to d/l the apps for each channel tho. Direct T.V. "player" does not work well on my phone or p.c. Without the DTV "player" installed you cannot watch recorded shows from your dvr. But it sucks. Although you do have access to all subcribed channels if you can find an app for them.

 

Something else to mention

It's just like watching t.v. when use downloaded app, meaning all the commercial , promos ect. But you don't have this when you watch on  p.c. just on mobile devices.

Message 15 of 25 (40,597 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.