03-05-2014 12:03 PM - last edited on 11-04-2014 12:46 PM by beckyww
Who do I contact to get a correct answer about UVerse TV? I have UVerse Internet and phone and UVerse TV is available across the street, but I cannot get a straight answer from anyone. I keep getting different answers. I do not want to sign up with DirectTV, and if I have to switch top a cable service, I will switch everything. You would think ATT would want to keep their customers!
Solved! Go to Solution.
03-05-2014 12:08 PM
The best thing to do is to click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site) in a business day or three.
This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, the best time and way to reach you, your physical address and the addresses of people who you know have U-verse TV service.
03-05-2014 12:10 PM
It could be possible that your side of the street and the other side of the street are connected to different distribution boxes (VRAD/IRAD) If this is the case, you may be on ADSL2+ and not quality for U-TV which is delivered via VDSL2. You can send a PM to ATTU-VerseCare with a description of your problem, your phone number, and the best time to contact you. They will investigate your address and you should receive a response within 1-2 business days. Line investigations can take a few days to a week or two.
03-05-2014 12:33 PM
The name "U-verse" was expanded to cover their ADSL2+ offering which does include access to U-verse Voice (VOIP), which would distinguish it from the earlier DSL offering. It's also billed and managed through the U-verse business unit instead of the RBOC (DSL).
But ADSL2+ U-verse doesn't allow for TV. It uses different equipment, etc., etc. and using the same brand name for it does tend to cause needless confusion.
I think that's what Marketing is all about.
03-05-2014 12:37 PM
03-05-2014 1:14 PM
03-05-2014 1:28 PM
03-06-2014 6:37 AM
Then they shouldn't have made me buy the UVerse modem/gateway for $149. I
was told I had to have this specific one to be able to use UVerse service.
I could have purchased VOIP/ADSL modem for much cheaper.
ADSL does not equal ADSL2+. A stock ADSL gateway has neither the functionality, nor the AT&T Firmware with the authenticating certificate, you need to connect to the AT&T ADSL2+ U-verse network.