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troubleshoot and resolve tool download windows 7 64 bit

troubleshoot and resolve tool download windows 7 64 bit

Is there a downlooad for the troubleshoot and repair tool that will install and work on a windows 7 64bit operating system?  Thanks.

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Message 1 of 12
ACE - Master

Re: troubleshoot and resolve tool download windows 7 64 bit

Since I assume that you've already discovered that Win 7 64 bit is not available, you can use the online version here.  On this page it says it's Win 7 compatible but it does not specify 32 or 64 bit but there is a link to click for Win 7.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 12

Re: troubleshoot and resolve tool download windows 7 64 bit

IT WORKED, thank you a bunch!

Message 3 of 12
ACE - Master

Re: troubleshoot and resolve tool download windows 7 64 bit

Your Welcome!!  Glad it got you fixed up.  Remember to always stop back in if you need assistance with anything else!!

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 12

Re: troubleshoot and resolve tool download windows 7 64 bit

Thanks, and I sure will.

Message 5 of 12
Former Community Manager

Re: troubleshoot and resolve tool download windows 7 64 bit


BeeBeeSA wrote:

Your Welcome!!  Glad it got you fixed up.  Remember to always stop back in if you need assistance with anything else!!


You're the best, BeeBeeSA!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 6 of 12

Re: troubleshoot and resolve tool download windows 7 64 bit

Hi Again;

 

The solution worked on the 12th but I can not get it to work again; it comes up with INSTALL FAILED for the plugin.  Do I have to go through this process everytime I want to view/manage my home network settings on a windows 7 64 bit machine?  Thanks for your help & enjoy the day.

Message 7 of 12
ACE - Master

Re: troubleshoot and resolve tool download windows 7 64 bit


BeeBeeSA wrote:

Since I assume that you've already discovered that Win 7 64 bit is not available, you can use the online version here.  On this page it says it's Win 7 compatible but it does not specify 32 or 64 bit but there is a link to click for Win 7.


Did you use the online version or download the program to your computer?

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 12

Re: troubleshoot and resolve tool download windows 7 64 bit

Thanks for the FAST comeback.  I was trying to download it to my computer so I could access it anytime (like I do on the other computers with windows XP) but no luck.

Message 9 of 12
ACE - Master

Re: troubleshoot and resolve tool download windows 7 64 bit

The only suggestion I can think of would be to call AT&T 800-288-2020 and ask for tech support.  Once on the line with them ask what Win 7 (32 or 64 bit) will work or will both work.  At least then you will know whether it's a program issue or an issue with your computer.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 12

Re: troubleshoot and resolve tool download windows 7 64 bit

hanks, but I have given up on AT&T tech support.  Thanks for all your help have a great day.

Message 11 of 12
Administrator

Re: troubleshoot and resolve tool download windows 7 64 bit

If you’re having an issue with your U-verse or DSL service, or if you need help with set up, learn how to use AT&T Troubleshoot & Resolve to find a quick fix.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 12 of 12
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