Contributor
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1 Message
the rewards visa gift cards for signing up
I had my uverse wireless/wifi set up on August 11, here it is September 19, I received my reward letter and it stated that the reward card was being processed on September 11, I was told after 30 days I will receive the gift card, it is now September 19, what is going on, I am not going to wait no 8 or 9 weeks, just like I have a certain date and time to pay my bills, same for ATT?
GiftCards
Contributor
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1 Message
8 years ago
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Leslievest
Contributor
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1 Message
8 years ago
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hi @Leslievest,
We are sorry for your inconvenience. We will be glad to look into this. Please send us a detailed message by clicking here. Be sure to include your name, 9 digit U-verse account number, phone number, and the best time to reach you.
We will get back to you as soon as possible via email. In the meantime, let us know if you have any other questions or concerns!
-ATTU-verseCare
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paperloot
Contributor
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1 Message
8 years ago
I received my rewards card as promised but it expired before I could use it all. $100 card and only got to use $47.88. I realize you need a time frame but some of us have to plan ahead for our budjet. I am trying to get social security disability and have no income. I was going to use the card for gas purchases on my only outing (mini vacation) this year so I could afford to go. Looks like now I might have to stay home due to AT&T and their card expiration dates. Thanks Michael
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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JSingle555
Contributor
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1 Message
8 years ago
I'm highly upset with this scam! i never got a letter or my reward card. When I moved and transferred service, I was told I would get a $300 gift card. After a month went by contacted ATT and they said "No it's $100 gift card and free transfer of service - but here's a website you can check your status on". So I go on the site, find all these comments and of course it won't pull up my redemption. I am beyond upset with ATT. I should have stuck with my gut instinct and cancelled them when I moved!! Thanks ATT for lying to your customers.
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mibrnsurg
Expert
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20.4K Messages
8 years ago
@paperloot On the paper the reward card was glued to warned you about the quick expiration (2-3 months) and use it before it does expire.
Some users have bought Visa gift cards w/the reward card for a long expiration. If you'd came here and ask about it, I'd tell you.
I've received all 4 rewards over the years as I came here (when it was Utalk) to find out about the reward system before even applying for my getting Uverse TV/Internet reward, a $200 check in 2008.
Chris
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Josiesgramp
Contributor
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1 Message
8 years ago
Well, it seems like my story is the same as everyone else's. I signed up for service in February, so in May I started calling regarding the reward card. I was told it was on its way and have been told that every time I have called since. I still don't have the card. I had a stroke in November and need to use the chat feature so that I can be understood. However, conveniently, when you click on "chat" it is a blank screen. I am very upset. What if all of their customers paid their bills the same way they fulfilled their obligations or promises. They wouldn't be in business for very long. If I do not receive my rebate as promised, I will take legal action. My life is hard enough without problems like this.
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