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the rewards visa gift cards for signing up

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the rewards visa gift cards for signing up

I had my uverse wireless/wifi set up on August 11, here it is September 19, I received my reward letter and it stated that the reward card was being processed on September 11, I was told after 30 days I will receive the gift card, it is now September 19, what is going on, I am not going to wait no 8 or 9 weeks, just like I have a certain date and time to pay my bills, same for ATT?
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Message 1 of 18
ACE - Expert
Solution
Accepted by Employee (Employee)
Accepted by ATTDelia
‎09-30-2015 1:39 AM

Re: the rewards visa gift cards for signing up

The terms on rewards cards state (a) "redemption required," which means you have to ask for them to be sent, and (b) "sent 4-6 weeks after redemption."  I have reproduced the general terms below.  But for right now, you need to visit http://www.att.com/shop/wireless/deals/rewardsandrebates.html

and you need to do it ASAP, because you have a limited time to do the redemption.

 

Fulfillment for All Reward Card Offers:

Reward Card(s) redemption required. Reward Card(s) sent 4-6 weeks after redemption to customers who retain qualifying service(s). Not redeemable for cash, for use at automated gasoline pumps, or for cash withdrawal at ATMs. Reward Card expires 3 months after issuance. For cardholder agreement and terms and conditions go to rewardcenter.att.com/myrewardcard/agreement.pdf. Reward Cards are issued by U.S. Bank National Association, pursuant to a license from Visa U.S.A. Inc.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 18
Tutor

Re: the rewards visa gift cards for signing up

 I'm trying to find any information on my reward card and there seems to be none, I've had my U-Verse for around 2 months and still no reward catrd and the speed upgrade has been minimal.

 

 this has not been worth the trouble.

Message 3 of 18
Contributor

Re: the rewards visa gift cards for signing up

I never got the letter to claim my card. I called them but was told it was too late. They can't do anything. Part of the incentive to switch to att was the 150.00. I am so mad I could scream. Great s
Message 4 of 18
Expert

Re: the rewards visa gift cards for signing up


@slbbrick wrote:
I never got the letter to claim my card. I called them but was told it was too late. They can't do anything. Part of the incentive to switch to att was the 150.00. I am so mad I could scream. Great s

Click the ATT Customer Care link in my signature, send the PM, explain your missed reward situation.

 

They have helped other users in other ways to make them happy.

 

Include your account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
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I Call It Like I See It, Simply a U-verse user, nothing more

Message 5 of 18
Contributor

Re: the rewards visa gift cards for signing up

I never recieved the "letter" either and was also told now that it is too late.

 

I think this is a scam.

 

Originally I was told I had to have the service for 90 days before I would get the card - now I was just told I should have received a letter the same month I got the services but I the offer expired a month later and now there is nothing they can do about it. 

 

Message 6 of 18
Contributor

Re: the rewards visa gift cards for signing up

I never got my notice either.  Someone put it in my mailbox today.  I tried to go online to send an email stating I never got this notice.  I read your post, so sending a reply.  I will call Monday, but from what I read, Att will say " too bad!"  I will tell everyone I meet to never deal with them again, if this is true and I will cancel as soon as my contract is over! 

Message 7 of 18
ACE - Expert

Re: the rewards visa gift cards for signing up


@Judau5 wrote:

I never got my notice either.  Someone put it in my mailbox today.  I tried to go online to send an email stating I never got this notice.  I read your post, so sending a reply.  I will call Monday, but from what I read, Att will say " too bad!"  I will tell everyone I meet to never deal with them again, if this is true and I will cancel as soon as my contract is over! 


"someone put it in my mailbox today?"  Someone?  The postman?  Your dog?  That sneaky AT&T guy who personally puts things in peoples' mailboxes too late?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 18
Contributor

Re: the rewards visa gift cards for signing up

This is a bait and switch tatic. They start you off with emails on the progress then as soon as the equipment is installed they stop. The cards should of been sent directly to us. We shouldn't have to ask for them. How many of us never got them. At least COMCAST issued theres. They tell me now it is past the grace period and they cant reverse it. Im sure they can but r to lazy to do what they where supposed to. Good by ATT. Comcast was always better.

Message 9 of 18
Contributor

Re: the rewards visa gift cards for signing up

I AM SICK OF THIS SERVICE! cancel as soon as your contract is up!!
Message 10 of 18
Contributor

Re: the rewards visa gift cards for signing up

I never got the letter either.  Called and was told it was too late.  Really angers me that they make these offers to keep you as a customer and then never follow through.  I will be looking at the competition when my contract comes up in July.

Message 11 of 18
Contributor

Re: the rewards visa gift cards for signing up

I got the two $100 dollar promotional gift cards but never received the $50 one, the promotion was supposed to be $250. How would I find out where that one is?
Message 12 of 18
Contributor

Re: the rewards visa gift cards for signing up

I have been calling AT&T and DirecTV since we signed up in January. We never received a card to redeem our $200 gift card they promised and verified that we qualified for. Each time I called they said that I qualified but they couldn't find it. They told me to be patient and wait. I was told to call back in a couple weeks. Well now it's been several months and the rebate center tells me it's past 120 days so I'm no longer eligible. Tonight I was sent from customer service (who told me I am entitled to a visa gift card but only the reward center can help) to the rewards center (who said it's too late, but billing might be able to give me a bill credit instead) to billing (who said they couldn't do anything and kept wanting to transfer me back to the rebate center) and everyone tried to send me somewhere else because their hands were tied and even their managers could do nothing. I got so flustered by the last person having been on the phone for almost two hours that I started crying and having a panic attack. Thanks a lot AT&T. This is the worst customer service I've ever experienced. You shouldn't be able to scam people this way and get away with it over and over.
Message 13 of 18
Community Support

Re: the rewards visa gift cards for signing up

Hi @Leslievest,


We are sorry for your inconvenience. We will be glad to look into this. Please send us a detailed message by clicking here. Be sure to include your name, 9 digit U-verse account number, phone number, and the best time to reach you.

We will get back to you as soon as possible via email. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 18
Contributor

Re: the rewards visa gift cards for signing up

I received my rewards card as promised but it expired before I could use it all. $100 card and only got to use $47.88. I realize you need a time frame but some of us have to plan ahead for our budjet. I am trying to get social security disability and have no income. I was going to use the card for gas purchases on my only outing (mini vacation) this year so I could afford to go. Looks like now I might have to stay home due to AT&T and their card expiration dates. Thanks Michael

 

[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 15 of 18
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