"Facilities" issues. Will I EVER get U-verse service?!

Made my first call to AT&T on May 24 to get U-Verse TV and internet.  It's June 13, and I don't know whether to laugh or cry.  I've lost track of how many phone calls, chat sessions, and emails I've had.  Most recently, I was working with some type of manager/supervisor in Louisiana who told me there was a facilities issue.  I spoke with her last Friday and she assured me we'd have service either Friday evening or Saturday.  It's been a full week now, and still nothing.  I've gotten SO many confirmation emails with scheduled appointment dates.  Every few days, I get a new email with another date that's been pushed out another three or four days.  I've also gotten five or six welcome packets in the mail listing my services, the price, etc.  What the heck is going on??  This supervisor whom I thought would actually help me hasn't responded to my most recent email, and the phone number she gave me just rings busy.  Can anyone help??