Tutor
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5 Messages
proliferation of u-verse message channels & blank stations
I try to limit the channels in the GUIDE to the ones I most watch, and hide the others. Yet a couple of days ago, there now appears 8 channels called "U-Verse Message Channel" (4 in HD, 4 regular: 122/1122, 248/1248, etc.). Nothing is there except some blurry color photo. Very annoying since I have to go to each TV to hide them (which I did once before,yet appear again). And now another 8 channels called "What's on Multiview" are here (4 n HD, 4 regular: 123/1123, 249/1249, etc.). Again, nothing there but some info on multiviews. I could understand maybe one of each, but getting 16 useless stations is very annoying. I called AT&T,and 4 different people tried to help me, virtually none understanding the issue. I've spent one hour so far trying to figure this out,and no one seems to know anything about the proliferation of these and other ad stations. Personally, the Guide function is terrible, and not as user friendly as the one I had with satellite TV (for example, to hide station 1333, I have to scroll through all of them to get to it, whereas with Dish I had simply to type in the station number and uncheck it. Also, satellite allowed me to choose favorite stations for the Guide, whereas U-Verse has me instead to opt out -- much more labor intensive,esp. since new stations often appear that are not on my service place. You have to hide all the stations not on your plan whereas satellite only showed me the ones I pay for. Final Guide gripe: the HD stations should be next to their non-HD versions,not listed somewhere off a 1000 stations later. In this day and age of computers, you'd think the Guide would be more user friendly. Considering switching back to satellite.
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aviewer
Expert
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10.1K Messages
11 years ago
If you press enter while viewing a non-favorite channel, you will get a menu where the first item is to make the channel a favorite.
If you are viewing a favorite channel the first item is to remove it.
The second item is - bring up the favorite guide. So, it is three clicks to get to the favorite guide - enter- down arrow - OK. Just be careful not to remove the channel from the favorites list. The whole usability group was on vacation that day.
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aviewer
Expert
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10.1K Messages
11 years ago
Although I believe a favorites guide should be more "favorably" accessed than a "regular" guide I gave it a try & like to use it for perusing my channels.
Do you know it is available via the enter button?
Did you say you do not like it because you would not be aware of any new channels?
You either have to be aware of and remove any new channels or you can skip removing them if you are not aware of them.
I have not seen any good new channels for quite awhile. Maybe at&t could use the message process to alert folks when there is a new channel on their system.
I could not use the hide system, but I can live with the favorites while I look forward to needed improvements.
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Bic101
Tutor
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5 Messages
11 years ago
My key complaint is the proliferation of useless channels like "UVerse Message Channel" -- "Whats On Multiview" I have 8 of each of them in my GUIDE and they do nothing. Really annoying to have to go individually to hide 16 channels that are essentially blank or ads. They periodically appear even after deleting them.
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aviewer
Expert
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10.1K Messages
11 years ago
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Bic101
Tutor
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5 Messages
11 years ago
But how do I get the Favorites menu to show up instead of the Guide of non-hidden stations? I don't want to have to go to Menu, Stations, etc. Is there a quick way to call up Favorites?
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Anonymous
New Member
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25.7K Messages
11 years ago
Sorry, but there are more important things in life to worry about, than a few place holder channels.
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oufanindallas
ACE - Master
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6.9K Messages
11 years ago
I agree. New channels, no matter how useless they are never bother me.
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ndavidg
Tutor
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4 Messages
11 years ago
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