Tutor
•
3 Messages
non U-verse voice calls
We recently signed up for ATT U-verse. We signed up for U300, and U-Verse Voice 250. The information we received said as follows.
AT&T U-Verse Voice 250
250 minutes of calling each month to anyone in the U.S. and U.S. territories.
When we got the bill, We were charged for all non U-Verse voice calls.
We called the 1 800 number on the bill and were informed that the 250 minutes were only to U-verse customers. So we were charged for all non U-Verse voice calls. We didn't want that since most of our calls are to non-Uverse numbers. She said we would have to switch to U-Verse unlimited which is $10 more a month. We made the switch but are not happy with the misrepresentation.
Nowhere was this stated in the literature.
vet55
Contributor
•
3 Messages
11 years ago
Yes you are charge for all incoming and outgoing calls on U-verse just like a cell phone even though it is a landline. And by the way you no longer have local calling, it is charged as long-distance to call anyone even next door.
Another one of those things AT&T forget to tell you when they sell you a service. I have gone and got a cell phone with another company at 1/4 the cost per month.
0
0
MicCheck
ACE - Expert
•
14.2K Messages
11 years ago
That's not true.You are not charged for calls unless you go over the 250 allotted minutes a month or make an international call. You are correct that Uverse Voice does not differentiate between local and LD calls like a traditional land line service. However, that means there is no such animal as "charged as long-distance". Calls over the 250 minute allotment are all the same price, whether you call your next-door neighbor or Anchorage, Alaska.
0
0