11-16-2013 9:13 AM
i need to return the uverse cable boxes but i lost the paper that at&t sent me.
yet i have all the equipement and ready to go to the UPS office.
can i still go to UPS and have em ship ?
some one help me
Solved by: Go to Solution.
11-16-2013 10:43 AM - edited 11-16-2013 10:45 AM
Since you lost the paperwork see below:
Here are the instructions from the AT&T website:
These steps are for U-verse customers returning leased equipment to:
We've got a simple return process for leased equipment through The UPS Store:
To find the closest The UPS Store in your area:
If you need further assistance, call UPS at 800.789.4623 and ask for The UPS Store nearest you.
It's best to begin your return within 10 days to avoid any charges billed to your account while the equipment is being shipped. If you don't return your equipment in undamaged condition within 21 days of the service change/disconnect date, an equipment charge will be billed to your account or credit card on file.
If equipment is received in damaged condition that's determined to be a result of abuse, a charge may be applied to your AT&T account to cover the damages. Damage disputes can be handled by calling AT&T Customer Care at 800.288.2020.
Thanks so much for choosing AT&T. We really appreciate it!
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
08-18-2015 9:31 AM - last edited on 08-30-2016 8:13 PM by ATTDanW
Please visit How to Return U-verse Equipment for simple steps to return your u-verse equipment.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply sign in, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
05-30-2016 11:21 PM
05-31-2016 4:31 AM
You should have received an e-mail with that information after calling to disconnect.
See this post for additional information: