09-13-2012 12:37 PM
09-13-2012 12:37 PM
I am trying to return the router after cancelling my service with Uverse. After 3 calls, the service rep gave me an order # but the UPS store showed me the list of items that can be returned and the router is not one of them. One of the reps said that I need to return the router; the 2nd rep said that they dont give out pre-paid envelopes. There is no competent supervisor anymore. This is makes it impossible to go to back to AT&T if they make it a nightmare to cancel
Solved by: Go to Solution.
09-13-2012 1:45 PM
09-13-2012 1:45 PM
09-13-2012 2:04 PM
09-13-2012 2:04 PM
Here is the link to Alex's profile so you can send him a PM if you decide to.
http://forums.att.com/t5/user/viewprofilepage/user-id/318276
09-13-2012 8:38 PM
09-13-2012 8:38 PM
Some routers are purchased at the beginning of service. Some are rented or included in the service fee. The former do not need to be returned. That is why a previous posted asked for your router model number.
You should have recieved clear instructions from AT&T when you disconnected about what to return and an ID to give the folks at the UPS store so they could tell you what was expected.
09-14-2012 9:14 AM
09-14-2012 9:14 AM
09-14-2012 9:14 AM
09-14-2012 9:16 AM
09-14-2012 9:16 AM
09-14-2012 10:37 AM
09-14-2012 10:37 AM
The i38 is not really a full RG, but a switch/Access Point that works with the real RG in the iNID.
I'm not really familiar with the return policies on it. Maybe someone else will chime in?
12-05-2013 3:20 PM
12-05-2013 3:20 PM
12-05-2013 4:02 PM
12-05-2013 4:02 PM
12-05-2013 4:48 PM
12-05-2013 4:48 PM
12-05-2013 5:50 PM
12-05-2013 5:50 PM
@rob2290 wrote:
Hello, I'm having this exact problem and I was told I need to return my uverse equipment (I have 2wire i38HG , iNID system) I took them to UPS store and they said they can't accept this model number. Talked a few time with customer service about the return but they were not helpful. How do I proceed about the return and do I need to send all the complete system (the gray out door box, battery holder and i38HG) or just the i38HG router? Someone please help. Thanks.
If UPS is not accepting the equipment, we can either email you or snail mail you a return label and you can return it via USPS.
12-05-2013 6:27 PM
12-05-2013 6:27 PM
12-06-2013 6:45 AM
12-06-2013 6:45 AM
@rob2290 wrote:
Hello, I'm having this exact problem and I was told I need to return my uverse equipment (I have 2wire i38HG , iNID system) I took them to UPS store and they said they can't accept this model number. Talked a few time with customer service about the return but they were not helpful. How do I proceed about the return and do I need to send all the complete system (the gray out door box, battery holder and i38HG) or just the i38HG router? Someone please help. Thanks.
From the equipment return letter:
No - Do not return this equipment:
• The Inside Unit (Model# i38HG)*
• Backup Batteries* are customer-owned equipment (not rentals) and should not be returned to AT&T.
• AT&T U-verse TV Easy Find Remote Control (www.att.com/remotes)
• AT&T U-verse TV Point Anywhere RF Remote Control (www.att.com/remotes)
• Xbox 360 Kit, including the Microsoft Xbox Media Remote Control, and Motorola HPNA Adapter.
http://www.dslreports.com/forum/r26904686-Who-owns-the-Uverse-hardware-