Scholar
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247 Messages
can't reach customer service today
My 3 month promotion is expiring tomorrow and I wanted to make sure that it gets removed from my service. I can't find a way to remove it on-line so I called the customer service number and after answering the annoying recorded message questions, the recording told me that I have to call back during regular business hours....Monday thru Friday (?) after 8 am. Well today is Friday and after 8 am. I can't believe everyone in customer service has today off. Shouldn't customer service be available 24/7?
Accepted Solution
Official Solution
Anonymous
New Member
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25.7K Messages
11 years ago
You can click here to go to the AT&T support page. Click on "Live Chat" and see if they might be able to assist you.
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oufanindallas
ACE - Master
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6.9K Messages
11 years ago
only tech support is available 24/7. Have you tried to go online and cancel the free trial?
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Linda661
Scholar
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247 Messages
11 years ago
I was just ab le to remove the promotion via on-line chat. Thanks so much. I am still amazed that ther eis no one tro talk to today. I worked for AT&T for over 20 years and I expect them to always have excellent customer servie....even on Holidays.
Thanks so much.
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MicCheck
ACE - Expert
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14.2K Messages
11 years ago
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MCM220
Voyager
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1 Message
11 years ago
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jerryte
Tutor
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5 Messages
6 years ago
The online chat is about as worthless as customer service I spent over an hr all the time they are telling me we can take care of your problem after they passed me around in the end they told me I would have to call this nr guess what it was the wrong nr I had to have to have a ATT tel nr to even talk to them I am thinking the people working there this are foreigners as is customer dis service my advice is if you can find an att number with genuine English as a first language person do not loose that number because that's as good as it
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