11-23-2012 8:14 AM
My 3 month promotion is expiring tomorrow and I wanted to make sure that it gets removed from my service. I can't find a way to remove it on-line so I called the customer service number and after answering the annoying recorded message questions, the recording told me that I have to call back during regular business hours....Monday thru Friday (?) after 8 am. Well today is Friday and after 8 am. I can't believe everyone in customer service has today off. Shouldn't customer service be available 24/7?
Solved by: Go to Solution.
11-23-2012 8:18 AM
You can click here to go to the AT&T support page. Click on "Live Chat" and see if they might be able to assist you.
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11-23-2012 8:29 AM
only tech support is available 24/7. Have you tried to go online and cancel the free trial?
11-23-2012 8:52 AM
I was just ab le to remove the promotion via on-line chat. Thanks so much. I am still amazed that ther eis no one tro talk to today. I worked for AT&T for over 20 years and I expect them to always have excellent customer servie....even on Holidays.
Thanks so much.
11-23-2012 1:29 PM
11-23-2012 2:58 PM
11-02-2017 7:05 PM
The online chat is about as worthless as customer service I spent over an hr all the time they are telling me we can take care of your problem after they passed me around in the end they told me I would have to call this nr guess what it was the wrong nr I had to have to have a ATT tel nr to even talk to them I am thinking the people working there this are foreigners as is customer dis service my advice is if you can find an att number with genuine English as a first language person do not loose that number because that's as good as it