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billing is a nightmre!

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Teacher

billing is a nightmre!

I am being billed now for something I was told I would not be billed for BUT I was informed yesterday that the credit will show in the next 2 billing cycle.  Which makes to sence, when they can credit my account now.  If they keep up with all these so called charges, and not keeping their word I might not renew.  You know there is a serious problem when you are calling monthly to get your bill fixed!

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Message 1 of 13
Employee

Re: billing is a nightmre!

Just out of curiosity, what was it? And why was it not supposed to be charged?

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 13
Teacher

Re: billing is a nightmre!

I moved my service on 5/18 was the shut off date and moved on 5/22 because everything was booked so I had to wait a few days.  But when I called to move service I was told I would not be billed the moving charge.  I was billed shorty after I moved, I called and they gave me the credit but on my current bill I am being charge a 1 time charge of 49.00.  I called yesterday and the guy told me I will get the credit in the next 1-2 billing cycle.  But I know you can give me the credit and apply to my current bill.  It makes no sence for me to pay then wait for the credit, which probably wont happen, so I'll have to keep calling to get it.

Message 3 of 13
Tutor

Re: billing is a nightmre!

Hi bonniemj, 

 

You can send @ATTCustomerCare a message including your account information so that they can help you with your concern about your bill charges.

Message 4 of 13
Employee

Re: billing is a nightmre!

Your reference is to the $49 activation fee which is currently being waived on move orders.

The problem from my view is the fee is a part of installation charges.
You have 30 days to cancel service before incurring a $180 Early Termination Fee.
If cancel before 30 days you are responsible for all installation costs including the $49 fee.

Therefore need to exceed 30 days before the $49 fee can be waived....
Once waived and applied to your account can be up to 2 billing cycles depending on where in billing cycle your moved account was activated.

Just my thoughts....
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 5 of 13
Tutor

Re: billing is a nightmre!

Same problems!

Message 6 of 13
Tutor

Re: billing is a nightmre!

The ATT billing system was probably developed by the same people who built Healthcare.gov!  I have documents stating my Bill is locked @ $145/mo plus change. My latest bill shows $198 and the one previously was $212. 

 

My suggestion is to begin filing complaints to BBB. This is unacceptable.

 

BTW, Customer Care is actually Customer Nightmare!!

 

[Inappropriate content removed]

Message 7 of 13
Tutor

Re: billing is a nightmre!

“Same song, second verse”! Exact same for me!






Sent from Windows Mail
Message 8 of 13
Expert

Re: billing is a nightmre!


so45920 wrote:

The ATT billing system was probably developed by the same people who built Healthcare.gov!  I have documents stating my Bill is locked @ $145/mo plus change. My latest bill shows $198 and the one previously was $212. 

 

My suggestion is to begin filing complaints to BBB. This is unacceptable.

 

BTW, Customer Care is actually Customer Nightmare!!

 

[Inappropriate content removed]


Contact ATT Customer Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Send them a private message, on this link, and they should be able to give the help needed to solve your billing problems. They are available M-F 8am-11pm Eastern time (also around on weekends), response may take up to 2 business days.

This is not the regular CS/TS phone people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATTUverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 9 of 13
Tutor

Re: billing is a nightmre!

*******NEWS UPDATE******

 

I need to announce that using this forum works. I was contacted by a Customer Service Rep and all of my billing issues have been completely resolved. I was also compensated by a promotional offer for 3 -6 months for the inconvience.

 

It should not come down to consumers having to fight for their service agreements. Hopefully, ATT will improve their practices. If large corporations do not compensate their service representatives well, they customer pays for it. It comes down to Customer Service and Value.

 

I hope I don't have to return and complain.

 

Thank You ATT and especially the outstanding rep Tonja J!!!

Message 10 of 13
Contributor

Re: billing is a nightmre!

It's nice they fixed it for you.  But trust me, the billing nightmare is NOT OVER.  I have had AT&T for 15 years off and on.  I have to go thru billing nightmares every single year, multiple times over.  My bill will be what it is supposed to be for a month or two then it goes haywire.  Worst customer service of any company I have ever death with.

 

Retention lies to you when you renew.  Your bill will blow up again!  I keep notes when speaking with AT&T because I have been put in this position so very many times.  It is so wrong what they do.  

Message 11 of 13
Expert

Re: billing is a nightmre!


echocat wrote:

It's nice they fixed it for you.  But trust me, the billing nightmare is NOT OVER.  I have had AT&T for 15 years off and on.  I have to go thru billing nightmares every single year, multiple times over.  My bill will be what it is supposed to be for a month or two then it goes haywire.  Worst customer service of any company I have ever death with.

 

Retention lies to you when you renew.  Your bill will blow up again!  I keep notes when speaking with AT&T because I have been put in this position so very many times.  It is so wrong what they do.  


Then come here next time and contact ATT Customer Care on billing issues, they can do more than the people on the phones to help/solve problems. Smiley Wink

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 12 of 13
Tutor

Re: billing is a nightmre!

Hello,

 

I have been lied to twice by people at the 2020 number, and once during chat.  So is the link you posted still good?

 

Thanks.

 

Mike 

Message 13 of 13
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