bad service from U-Verse

Traveler

bad service from U-Verse

Here is the deal,

I was perfectically happy with AT&T and my DSL internet service.  AT&T harassed me relentlessly for 2 months asobut changing over from DSL to U-Verse. It was fasters, it used fiber not copper wire etc. yada, yada, yada and it would not cost me any more money to have this srvice!  I said OK.  They sent me the package for the self install,  not brain surgery stuff, same connections as my old 2-Wire DSL router.  I intalled after the activiation time as directed, and guess what?  I know have no phone service or internet service!  NONE!  EVERYTHNG is DEAD.  The smart folks on the help line, took me through all the install procedures and fixes three times and nothing!  They sent over a"brain surgeon" technician he checked the outside lines and provided a fix and left. (of couse he did not knock on my door to tell me he was there).  Well what ever he did, didn't work either!  They sent over a second guy the next morning, he spent 1.5 hours fixing something, then told me it still doesn't work and they will need to send someone else out.  So I have been without service now for 36 hours and counting, and waiting for someone to come tomorrow between 8 am and 6 pm (got to love that window)!  In the meantime no service.

What really get's my goat is that I did not ask for U-Verse I as find with my old DSL, butg now I have this fancy U-Verse Fiber Optics faster than a speeding buttlit garbage which resulted in no internet and no phone service.  My kids are gong to kidnap the next AT&T phone guy they see, since they are not able to play thier freinds "Call of Duty" with  thier PS4.  Which means they are forced to have a conversation with me and thier mom!

Seriously this is the worst customer service treatment I have ever gotten from AT&T. I'm extremely disappointed!

Message 1 of 7 (2,077 Views)
Community Manager

Re: bad service from U-Verse

Hello, popsi01!

 

Thanks for posting. I'm sorry to hear about your recent transition to U-verse. If you don't mind, please send us a private message by clicking here so we can get you in touch with our U-verse specialists.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 7 (2,068 Views)
Traveler

Re: bad service from U-Verse

Thanks for resposnding Mariana.

However the stroy is getting worse not better.  Today I talked to atleast 4 folks for AT&T and U-Verse, and no one seems to know what's going on, how to fix the issue and the left had has no idea what the right hand is doing.  I still have no internet, know they have scheduled a fourth technician to come to the house at 4PM!  In the meantime I got nothing.  To make matters worse I don't know who to complain to?  Your webstie gives no names or the ability to write to anyone in cusotmer service.  Who is the VP of cusotmer service and do they know how bad your customer service levels are?  Do they care?  You guys have so many fancy computers and a billion folks in call centers who don't have a clue on how to fix anything or solve any issues, but they do a good job of apologizing for my troubles. it's been since 1-30 and I still don't have any internet service so right now it's hard for me to sing the praises of At&T customer sevice at this point in time.

Message 3 of 7 (2,019 Views)
Community Manager

Re: bad service from U-Verse

Hello, again!

 

Have you had a chance to use the link I provided to send a private message to our U-verse specialists? If not, I strongly encourage you to do so as soon as possible so we can resolve your issue.

 

Once again, I apologize for any frustration and inconvenience. Let me know if you have any other questions or concerns!

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 7 (2,014 Views)
Traveler

Re: bad service from U-Verse

Yes I have also used the link. Still no resolution
Message 5 of 7 (2,008 Views)
Contributor

Re: bad service from U-Verse

I can top that. I subscribed to U-Verse about 3 weeks ago. It worked for one week and then stopped. Everything stopped. For almost two weeks, I've been without TV, phone, and Internet.

As of this writing, I'm still without all 3. Seriously! And according to AT&T, it's going to be another 5 days before they send someone out. Again, this doesn't mean it will be resolved at that time. It just means they'll send someone out that day.

I'm 62 years old, and I've seen some pretty poor support services in my life, But this one, by far, out-does them all. Hard to even imagine possible in the 21st century. Plus the fact that, although the same company involved, we are talking about 3 separate outages: TV, Phone, Internet.
Message 6 of 7 (1,723 Views)
Contributor

Re: bad service from U-Verse

[ Edited ]

I subscribed to U-Verse when I moved here two months ago. Have had problems ever since with dropped signals, error messages appearing on my screen, etc. I have had five different service technicians here, and none of them could resolve the problem. The last service tech gave me a phone number for his manager and told me to call him if the problem was not fixed. I have called and gotten no response. The last time I tried to call customer service, my call was dropped four times before I ever got to speak to anyone. I then tried online chat and was assured the problem would be referred to a supervisor who would call me. Has not happened. Apparently they have decided I am a nut-job who just wants to take up their time. I don't feel inclined to continue paying for faulty service and am way beyond the end of my patience. Worst customer service ever; wouldn't recommend this to my worst enemy!

Message 7 of 7 (220 Views)
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