Worst customer service experience


Worst customer service experience

I am a new user of AT&T, and never made it past installation. I set-up an appt time for a technician to install my service and the tech never showed. My appt time was 12-3pm. I was home the entire time. I call at 3 to verify appt time and was notified that I had missed the tech. I told the operator that was not possible I never left my home; the tech never came. After about 15 minutes back and forth he said the tech was outside now, I looked outside now tech. He said he doesn't need access to the inside, I said great. I get a call back an hour later saying the tech needs access to your home, we will need to reschedule. Totally unacceptable. I can not take off work again for a tech who may or may not show up. I cancelled my order and going with a different provider. I am very very disappointed with the customer service. The operators (2), never apologized or admitted fault. Needless to say I will never use AT&T for any service, and would never recommend it.
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