Why wasn't I told about Mcafee security?

Tutor

Why wasn't I told about Mcafee security?

[ Edited ]
Why didn't anyone from At&t tell me about this free security that I could have put on my computers when I signed up for service? I'm very upset about this because my laptop is full of viruses now and I can't do anything about it. I tried paying someone to remove them but they couldn't. It wasn't a professional doing it but I can't afford to pay the $180 it takes for me to get support from the computer maker "Dell". I have been desperate and was going to just reset my computer to factory settings from when I bought it which was over 5 years ago. That means I'm losing all the stuff I've put on the computer since that time, so many pictures of my family. I can't get into the computer to save them or anything. The computer is really messed up. I called the maker of the computer, "Dell" and they said my service warranty ran out a while back and I needed to pay almost $200 to get them to help me with it. They ran a check on my computer and said it was full of viruses. They wouldn't do or say anything else without money. I am a single mother of 3 kids and I don't have a job or no income at all right now. I can't afford a cent much less that much money. My kids need that computer to do school work and of course teenage stuff too. Now they are always on my laptop that I'm emailing you from now. It's after 2am and the only time I can get on my own computer because of stuff they need and want to do on the other one and can't. That desktop isn't that old, I bought it just a few years ago and should have plenty of life left on it. I had Comcast for a few years and never had any problems with security or viruses on these computers. They came out and installed the equipment and put the security on the computer at the time. Why doesn't At&t do that or tell us about the Mcfee security that is free? I'm so aggravated and don't know what to do right now. If I could afford deposits to another internet company I'd switch from At&t to someone else. I'm sorry to say that, really. I've had good customer service from your company since I've had internet with you. I called a few days ago and asked someone from customer service if they could help me somehow to get my computer fixed or take some money off my bill so I can afford to get my computer fixed because they didn't tell me about the Mcfee security I could have had. I don't like to say anything or have any trouble with anybody, I'm not a mean person. I'm just at my wits end right now. This laptop is getting old so I don't know how long it will last especially with 4 of us using it all day long because they can't use the desktop. There will be no way I can get another computer because I'll never have the extra money. Please, if there is something you can do to help me I'd be very grateful. Like I said, I called customer service at At&t a few days ago and now I'm getting an email about the exact thing I was complaining about. Maybe your company listened to my complaint and are now making sure customers know about this free security they can get. I don't think it's a coincidence this email came out after I complained. I think they know that this is a real big issue that a lot people like me will realize could have caused them problems with their computers. I'm glad at&t is advertising this now but it's a little late for me. It needs to be told straight to the customer when they order internet from you. It needs to be installed on their computers by someone from the company or through the system somehow. Please help me to be able to afford to get my other computer fixed. Any amount would be appreciated that you could help me on my bill. I have to make a past due payment this Friday too. Anyway, I hope someone reads this message. Thanks for your time.
Melissa

[Edited for privacy.]

 
Message 1 of 38 (7,418 Views)
Tutor

Re: Why wasn't I told about Mcafee security?

You cannot blame ATT for that issue.  I always tell my friends and family to install a virus and internet protector.  Mcafee is a option which I would not recommend.  I love using Bit Defender and have been with them for the last 3 years.  I would never used a virus scanner that is offered for free.  

Message 16 of 38 (6,620 Views)
Highlighted
ACE - Expert

Re: Why wasn't I told about Mcafee security?


tvan001 wrote:

....  I would never used a virus scanner that is offered for free.  


There are several good virus scanners that are free.  Microsoft Security Essentials and AVG are two that I have used personally.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 17 of 38 (6,613 Views)

Re: Why wasn't I told about Mcafee security?


tvan001 wrote:

You cannot blame ATT for that issue.  I always tell my friends and family to install a virus and internet protector.  Mcafee is a option which I would not recommend.  I love using Bit Defender and have been with them for the last 3 years.  I would never used a virus scanner that is offered for free.  


Why?  Just because it's free doesn't mean its not good.  There is no reason to spend money for an anti-virus program when the ones I listed previously are all very good and perform as well and in some cases better than pay programs.  I have not paid for an anti-virus program in about 8 years and refuse to do so.  I've also been using MSE since that time and have never had a virus. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 18 of 38 (6,599 Views)
ACE - Professor

Re: Why wasn't I told about Mcafee security?

[ Edited ]

skeeterintexas wrote:

oufanindallas wrote:

Thanks skeeter.  As a computer technical support agent, I NEVER recommend McAfee.  Out of all the ones that are available, it's the least user friendly and a huge resource hawg.


Norton is another resource hog.  When we had Comcast, they offered Norton and I used it when I didn't know any better.  I didn't realize how much it slowed my computer down until I ditched it a went with MSE.

 

To the OP....I'm a technologically challenged and there's a lot to learn out there.  I'm still learning.  Sometimes we have to learn the hard way.  If that means an infected computer, so be it. 

 

Consider this situation as a lesson learned.


This response is kind of late, but. Norton has really changed over the years. It doesn't even take up 1% of my CPU on task manager and I can barely tell it's running/scanning. It barely makes a large difference in how fast my computer runs. It's also one of my lowest memory usage programs running. I can also say myself that Norton blocked items that Malwarebytes didn't. I think that Norton and Malware Bytes work well together. Norton is a very decent program nowadays and is no longer a resource hog and actually has decent enough protection.To be honest, I actually liked it more than Avast. I don't know why Avast gets such high praise most of the time(I haven't tried MSE yet). In my experience, Avast didn't really "catch" anything and only liked to detect false positives and random items that weren't even harmful. I used to have a computer with a nasty infection and Avast did nothing about it, even AVG did better than it.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 19 of 38 (6,538 Views)

Re: Why wasn't I told about Mcafee security?


Darknessrise wrote:

skeeterintexas wrote:

oufanindallas wrote:

Thanks skeeter.  As a computer technical support agent, I NEVER recommend McAfee.  Out of all the ones that are available, it's the least user friendly and a huge resource hawg.


Norton is another resource hog.  When we had Comcast, they offered Norton and I used it when I didn't know any better.  I didn't realize how much it slowed my computer down until I ditched it a went with MSE.

 

To the OP....I'm a technologically challenged and there's a lot to learn out there.  I'm still learning.  Sometimes we have to learn the hard way.  If that means an infected computer, so be it. 

 

Consider this situation as a lesson learned.


This response is kind of late, but. Norton has really changed over the years. It doesn't even take up 1% of my CPU on task manager and I can barely tell it's running/scanning. It barely makes a large difference in how fast my computer runs. It's also one of my lowest memory usage programs running. I can also say myself that Norton blocked items that Malwarebytes didn't. I think that Norton and Malware Bytes work well together. Norton is a very decent program nowadays and is no longer a resource hog and actually has decent enough protection.To be honest, I actually liked it more than Avast. I don't know why Avast gets such high praise most of the time(I haven't tried MSE yet). In my experience, Avast didn't really "catch" anything and only liked to detect false positives and random items that weren't even harmful. I used to have a computer with a nasty infection and Avast did nothing about it, even AVG did better than it.


There's a reason why Norton, or any other anti-virus program will catch things that Malwarebytes doesn't catch, they are looking for two different signatures.  I have used the combo of MSE and MWB for 7 years now and have (knock on wood) never had any infection on my computer.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 20 of 38 (6,532 Views)
Teacher

Re: Why wasn't I told about Mcafee security?

While you can't blame ATT for a virus they should have told you about their antivirus software when you signed up. This is part of what you pay for when you buy ATT and you should be told. (They don't tell you to save them money from licences?) this is normally a $60 a year program that you get when you purchase ATT internet  and its part of what you pay for. 

 

Obviously the ATT fanboys with 3000 posts know about this as they are... ATT fanboys... comparing your knowledge's to the OPs and then saying they should be at your knowledge level is somewhat insulting since they are just a basic consumer. And to add insult to injury you tell them you reported them. Not a great way to make a dismayed customer happy.

 

Also oufan all the "free" antivirus softwares you listed are not stellar. Microsoft security essentials has the lowest rate of finding viruses this is due to every major hacker testing their virus against it. The others you listed all have paid for versions and lock out most features to free users and bombard you with ads, the last thing isn't even a antivirus and none of those come with a firewall plus you want anti malware not just antivirus. What we are promised with our subscription is Mcaffe Internet Security. This is important because just antivirus like you provided does NOT protect you from things downloaded from websites and malicious emails and sites plus the added benefit of a real firewall (the microsoft one is bad). For gods sake McAffee is the 3rd best rated internet antivirus of the year on Toms Hardware and they rated it BEST FOR EASE OF USE. That's  pretty impressive. None of your free antivirus programs even made it on the top list of PC World Magazine. I've been dealing with computers for years and I would take McAfee Internet security over Microsoft Antivirus in a heartbeat. 

 

I don't know where the OP lives but for a single jobless mother of 3 if you live near me I would for free come and fix your pc. For the future I would install the McAffe and be sure to monitor what your kids and you are installing to make sure it doesn't happen again. I can't make ATT do anything but I sure would not want to be sending a message like this to my customers. The ATT fanboys need to really filter what they say as it normally comes off as offensive and anti consumer. It sure would not make me want to stay with att and I don't think this is what ATT is going for.

 

If you want any real help removing your viruses further feel free to pm or contact me and I can give in depth instructions on how to remove them.

Message 21 of 38 (6,120 Views)

Re: Why wasn't I told about Mcafee security?

@Ozfer 

 

I've been dealing with computer for almost 30 years now and I wouldn't give McAfee to some I didn't like let alone someone I worked for. MSE is given 5 Stars by CNET, a name I trust more than Tom's Hardware.

 

While you say the "free" anti-virus" programs are loaded with ads and block functionalilty, the ones I listed are rated as the best free ones by CNET, not Tom's Hardware.  PC Magazine also rates them extremely high.  Also they do not have their functionality crippled.  There is no need to spend any money. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 22 of 38 (6,075 Views)
Teacher

Re: Why wasn't I told about Mcafee security?

@oufanindallas

 

Dude go take another look over at CNET MSE has bombed so many security tests it’s sad and that review is from many years ago heck even Microsoft recommends other software above MSE. Still none of your free ones made it on the top list at top 10 reviews either and toms hardware is a very legitimate site... and still none of your free ones come with a better firewall, anti malware, or internet security and that’s just a fact. Also McAfee hasn't been around for 30 years so it’s hard to say you have 30 years of experience with it…(Do you work for ATT?)

 

As for your pc magazine link no duh out of free antiviruses they are the best.... that’s a review of only free antivirus software not just antivirus software. Go look at the same websites rating for the best antivirus of 2014 in general and McAffe comes in fourth and none of your free ones make it on the top 5. And the fact still remains the free ones have ads and do block out features and most have paid for versions that try to get you to buy the full version the whole time you use them. I have used avira, avast, avg, bitdefender, Norton, Kaspersky, and many others I know what they are like. 

 

Furthermore I never said that their functionality was crippled they do exactly what they are supposed to, just be simple free antivirus software to get you to buy the full version. I noted that they are not as good as other software’s and many times the paid for version of the free antivirus is a very good product. The free version isn't sold as an internet security program it’s just a basic antivirus utility they have for free to get you to buy the real product that has firewalls, anti malware, and much better protection.

 

I completely agree, there is no need to spend money with what we pay ATT per month we are given a copy of McAfee Internet security a $60 a year program that we are given through our ATT subscription. McAffee is a fine program and there is no need to get anything else. I don’t understand your prejudice against McAfee when it clearly is a good program and makes it on every top list of antiviruses for 2014. You said it doesn’t have ease of use and it has been praised on multiple sites for having the best ease of use of all antivirus software.

Message 23 of 38 (6,027 Views)
ACE - Expert

Re: Why wasn't I told about Mcafee security?

I do remember AVG's nag popups without fondness, but it was/is a good free AV product.

 

While MSE gets a bad rating from the tests, in my experience, I've seen 4 infections on machines that had McAfee properly installed on them, and only ZERO on those that had MSE on them.  So... my testing shows MSE to be far better than McAfee.


AT&T's marketing materials clearly mention that McAfee is included, as does the support site.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 24 of 38 (6,063 Views)
Teacher

Re: Why wasn't I told about Mcafee security?

[ Edited ]

oufan

Dude go take another look over at CNET MSE has bombed so many security tests it’s sad and that review is from many years ago heck even Microsoft recommends other software above MSE. Still none of your free ones made it on the top list at top 10 reviews either and toms hardware is a very legitimate site... and still none of your free ones come with a better firewall, anti malware, or internet security and that’s just a fact. Also McAfee hasn't been around for 30 years so it’s hard to say you have 30 years of experience with it…(Do you work for ATT?)

 

As for your pc magazine link no duh out of free antiviruses they are the best.... that’s a review of only free antivirus software not just antivirus software. Go look at the same websites rating for the best antivirus of 2014 in general and McAffe comes in fourth and none of your free ones make it on the top 5. And the fact still remains the free ones have ads and do block out features and most have paid for versions that try to get you to buy the full version the whole time you use them. I have used avira, avast, avg, bitdefender, Norton, Kaspersky, and many others I know what they are like. 

 

Furthermore I never said that their functionality was crippled they do exactly what they are supposed to, just be simple free antivirus software to get you to buy the full version. I noted that they are not as good as other software’s and many times the paid for version of the free antivirus is a very good product. The free version isn't sold as an internet security program it’s just a basic antivirus utility they have for free to get you to buy the real product that has firewalls, anti malware, and much better protection.

 

I completely agree, there is no need to spend money with what we pay ATT per month we are given a copy of McAfee Internet security a $60 a year program that we are given through our ATT subscription. McAffee is a fine program and there is no need to get anything else. I don’t understand your prejudice against McAfee when it clearly is a good program and makes it on every top list of antiviruses for 2014. You said it doesn’t have ease of use and it has been praised on multiple sites for having the best ease of use of all antivirus software.

Message 25 of 38 (6,049 Views)

Re: Why wasn't I told about Mcafee security?

@Ozfer 

 

No, I do not work for or with AT&T. I provide technical support for a different company and I didn't say I've used or worked with McAfee for 30 years, I said I've been working with computers for 30 years.  I've been using MSE along with Malwarebytes for 7 years now and have never had an infection of any type.  I've worked with Norton, McAfee, AVG, Avast, ESet and many other A/V programs and in my years of experience McAfee is the hardest to set up. Sure if you want to just install and forget then it's fine, but when you are dealing with A/V programs, especially ones that can cause false positives or interfere with other software, McAfee is a bugger to setup.  The company I work for has had issues with Norton, Avast, Trend Micro and AVG.  Each have caused major issues with our software until you set up exclusions.  But to each their own.  If you like McAfee, more power to you.  As for free, you're right, the link I sent was for the best FREE anti-virus software programs out there.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 26 of 38 (6,035 Views)
ACE - Expert

Re: Why wasn't I told about Mcafee security?

Most of the other fluff (like the firewall) in these Internet Security Suites are not worth the trouble.  The Windows Firewall is quite adequate, assuming you need a firewall. 

 

And, I see a mention of Trend Micro... one of the worse infections I've had to remove occurred on a machine with an up-to-date copy of Trend Micro on it.  I replaced it with MSE.  No infections on that machine since.

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 27 of 38 (6,021 Views)

Re: Why wasn't I told about Mcafee security?


JefferMC wrote:

Most of the other fluff (like the firewall) in these Internet Security Suites are not worth the trouble.  The Windows Firewall is quite adequate, assuming you need a firewall. 

 

And, I see a mention of Trend Micro... one of the worse infections I've had to remove occurred on a machine with an up-to-date copy of Trend Micro on it.  I replaced it with MSE.  No infections on that machine since.

 

 


Yep, completely blocked an update to our program.  Since I support professional tax software, being able to get updates regularly is extremely important. AVG thought one of our files was a virus and we had to call their hq in the Netherlands on a Sunday.  One of our specialists had to send them the file,  mind you this was April 12th, at first AVG was like, we should be able to get an update out in a week.  We were like, in a week filing deadline will be over and it won't be as important.  They had an update out within 12 hours of us calling.  We're supposed to be white listed with the major a/v programs, but it doesn't seem to matter most of the time.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 28 of 38 (6,010 Views)
ACE - Expert

Re: Why wasn't I told about Mcafee security?

Several years ago, I had AVG suddenly report that a file on a 3 year old manufacturered game CD was infected.

 

I sent them the file, told them what pressed CD it came from.  They stood by their position it was malware.  I ran three other scanners on it, none of them had an issue.  Sometimes...

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 29 of 38 (5,996 Views)
ACE - Professor

Re: Why wasn't I told about Mcafee security?

Having an anti-virus program is crucial, and needs to be installed asap, anoither thing that gets overlooked almost as much is a good firewall.

The free anti-viruses listed (AVG, Avast, Malbyes, etc.) only have the firewall option if you upgrade  to the pay version.

At the very least, if you use those, and I agree, they are good, make sure that you enable Windows Defenderr. It is not the best firewall out there, but it is pretty good, is free, usualy already in your windows operationg system, and WAY better than nothing.

And note: not to be comfused with windows security essentials. essentials is anti-virus, not firewall.

My thoughts, use as you see fit.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 30 of 38 (4,276 Views)
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