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Why is the autopay discount only temporary?

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Why is the autopay discount only temporary?

I had a $5.00 autopay discount on my account, but despite continuing to have autopay, it expired after 12 months. Very disappointed...as long as you have autopay, you should receive this discount. By having paperless billing and automatic payments, we're doing AT&T a favor.

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Accepted by davidbk
‎12-11-2018 11:30 AM

Re: Why is the autopay discount only temporary?

Hi, @Jabowski.

 

Thank you for providing us with your feedback.

You received $5 off for signing up for auto-pay as a promotion for 12 months. After the 12 months is reached the $5 promotion code is no longer applied, being that the promotion has ended.Learn more about Auto-pay within this short article we've put together for you.

 

Ariel, AT&T Community Specialist


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Message 2 of 4
Contributor

Re: Why is the autopay discount only temporary?

Well, I guess me being a customer is only going to be temporary as well.

Message 3 of 4
Scholar

Re: Why is the autopay discount only temporary?

Drop autopay and let them mail you a bill.

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