Tutor
•
2 Messages
Why does my bill change every month?
Why does my bill change every month? After 5 yrs I am almost ready to leave for good. Anyone feel my pain? All I want is the same stuff for the same price, no offers , no extra frills for 90 days just good service with consistent billing . $200 a month for Uverse 300 bundle ? Are you kidding me? Please, I need help, or I am gone.
aviewer
Expert
•
10.1K Messages
11 years ago
0
0
stillunhappy2008
Tutor
•
2 Messages
11 years ago
result is a higher bill every month. I don't need promos or anything else,
just consistent billing which I have never had.
0
Jeffster
ACE - Professor
•
2.6K Messages
11 years ago
When you say "higher bill every month" what are you saying pennies or dollars or more?
0
0
oufanindallas
ACE - Master
•
6.9K Messages
11 years ago
Agreed. You're bill should be within a couple of dollars each month depending on how many days are in the billing cycle unless you are order PPV or On Demand rentals.
0
dhascall
Master
•
9.8K Messages
11 years ago
You need to go "above the normal CSR." I would recommend that you send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you. Unless promo's are expiring, you are ordering PPV's and the like, it should not fluctuate.
0
0
jerry+deb+bren+jude
Tutor
•
3 Messages
11 years ago
I thought that I was the only one to have this problem. I just paid the higher bill again after on chat turned me over to a telephone number and I called it, then she turned me to a person I could not understand, so I told him to forget it and I would pay the bill and have it fixed for the October bill. It was already supposed to be fixed for this month.
0
jerry+deb+bren+jude
Tutor
•
3 Messages
11 years ago
Dollars. $17.00 since I contracted for U-verse. This month it is $10.00 more.
0
0
jerry+deb+bren+jude
Tutor
•
3 Messages
11 years ago
0
0
ATTHelpForums
Community Support
•
2.7K Messages
11 years ago
Hi jerry+deb+bren+…,
I just wanted to check in and let you know that we received your private message. One of our managers will be reaching out to you shortly.
Thanks!
Nicole K.
0
0
mnid116
Contributor
•
1 Message
10 years ago
Hi, I experience this same problem. However, the service in question is my home phone service. My bill fluctuates each month. I only have regular home phone service and internet. So, I would think the charges would be the same. No long distance. I too have called CSRs and have not been able to get an understandable explanation. It takes much time to first get through to a rep and I've just given up on getting a valid explanation.
0