Why Does AT&T not disclose that moving U-verse Service does not include recordings on DVR?
I recently moved from California to Georgia and was encouraged to move my U-verse service as well for seamless continuity of AT&T U-verse. However, AT&T fails to disclose that you will not be able to access any recordings on the DVR prior to the move. They all show up on the recordings list...but none of them can be played.
It is false advertising and a total failure to disclose information that otherwise might influence people to make different choices for internet, phone and TV services when moving to a new area.
I'm really unhappy with AT&T's lack of transparency. Despite this issue, all any of the service folks care about is whether or not I have down loaded the stupid My ATT app on my cell phone. Such a customer service failure.