12-18-2018 5:15 AM
I noticed that when I looked at my account, that the TV section of our bundle shows DirecTV and U-Verse TV. What is U-Verse TV? When U-Verse was installed at our house, we were not provided any different equipment for television - we are still using a DirecTV box that does not have wireless capability and we are getting DirecTV from the dish. Have we been paying for something that AT&T has never provided?
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12-18-2018 5:28 AM
That's really odd. DirecTV and Uverse TV are two different services.
Are there two different billed amounts? Under Uverse TV heading is there a service level such as U300 or U450?
12-19-2018 5:16 AM
This is the screen I saw when looking to troubleshoot my U-verse service problem. The paper bill only shows DirectTV under the TV section - "SELECT Monthly" is the primary charge. There is no indication of the services you mention (U300 or U450).
I've been having a problem with U-Verse for a couple of months - the service drops frequently. The frequency of outage has increased with dropping outdoor temperatures. AT&T support has been no help - they originally told me that they would send me a new gateway for self install. After two weeks, I called back and was told that there is no record of sending out a replacement gateway. So, the first tech support guy just outright lied to make a short and easy call. My second call I requested that the outside lines be checked. I was going out of town on a business trip and did not want to schedule a house visit. They never checked the outside lines. I left a message with the Dayton U-Verse manager and never heard back from him. I know just waiting for our contract to expire in a few weeks.
12-19-2018 5:23 AM
Access your account at www.att.com/my Click on See my bill. Then click on TV & Video.
It should clearly state what service you are paying for, which level of service you are paying for and the current charges.
12-19-2018 12:46 PM
Hi again skeeterintexas!
It was from "see my bill" that the TV section shows that we are paying for "SELECT Standard". The landing page has a panel for DirecTV and lists our TV plan as:
Over 155 channels, including Disney, HGTV, History, CNN, AMC and local channels
I think that when I was in the troubleshooting section of my account and the system performed a service search - it was presenting me with what is available - not necessarily what is in my account. I suppose the U-verse TV would be streamed over the internet connection rather than from our roof-mounted dish. I am happy that we have DirecTV dish since the internet service keeps dropping so frequently. It is currently 50 degrees this afternoon in Dayton, Ohio and the service is stable. Unfortunately, I know that when the temperature drops into the 30s and below - the U-verse service will begin the cycle of dropping service, reconnect, and repeat ad nauseum.
No matter, really. Once our commitment is up, I plan on switching to another provider - i just can't rely on the connectivity to the total U-verse service that I am paying for. This morning, I was talking to my Dad - he was asking me to take him to the hospital when the service dropped. Luckily, we also have cellular (not with AT&T) so I was able to call my Dad back on my mobile. Thanks for taking the time to chat with me on this.
Visit these related resourcesView U-verse Troubleshooting!