Mentor
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64 Messages
Very slow
I got rid of the tv and switched to directv. But still keeping internet and phone with uverse. Its great but speed is very slow. We got the 18mb. Before we had 12mb. But the tech guy gave us a new modem. The old setup was loosing conenction all the time and tv was going out. So he gave us a new modem. The old thing was 3600 2wire and new one is 3801ghv. The new one is no good either. Speedtest.net webite says 5-7mb even when ethernet in and no wifi. Now speakeasy and comacast xfinity also powered by ookla same as speedtest.net are saying 21mb. Not sure who is correct. If it is really 7mb then that's no good. I'm paying for 18mb not 5-7mb. Don't know who is correct. I even moved the modem to my bedroom and the cable is not very far from my laptop to the router anymore. Straight connected in back. Still slow. Unless speedtes.nett is wrong. But both locations (closet before) and my room now same results. I even got new dsl cables from radioshack and now speed increase. Very frustrating.
ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, autismdefensedotcom!
Thanks for posting. I'm sorry to hear about your internet speed issues. We would be happy to look into this for you, so click here to send our U-verse experts a private message.
In your message, please include your name, phone number, email address, and the best time to reach you. Keep an eye on the little blue envelope icon in the top right corner of your screen for a response.
In the meantime, please feel free to message me with any other questions or concerns.
-Mariana
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julywashere
Guru
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349 Messages
10 years ago
Xfinity's Tests are powered by Ookla, but the servers designated are meant to handle faster speeds. (Which is why they're ideal for fibre speed tests.)
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JefferMC
ACE - Expert
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35.1K Messages
10 years ago
The server that SpeedTest.Net chooses can definately make a difference. Last night I did a speedtest.net and it chose a server in a small mountain community 60 miles to the west and it told me my link was 4 Mbps/1.6 Mbps. I asked for a different server (this time it picked one with a larger company 50 miles to the north) and got 12.7 Mbps/1.65 Mbps.
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JefferMC
ACE - Expert
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35.1K Messages
10 years ago
FTR, this is my speed tonight (on a 12/1.5 HSIA account):
I've tried serveral times, but I can't get it to take me back to the site in the Georgia mountains.
1 Attachment
Highlands, NC
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julywashere
Guru
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349 Messages
10 years ago
I'm on 18Mbps with 2 recording in progress. I thought the first test was wrong, restarted the computer and hardwired, only got about .21 difference.
Here's a speedtest of the server determined by ping.
Here's a speedtest of my preferred server
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autismdefensedotcom
Mentor
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64 Messages
10 years ago
Its funny now that you mention it. I tried the speak easy test 5 minutes ago. Ethernet or wireless chciago gave me 3mb download. Switching to la california gave me 21mb ethernet and 15 or 16mb on wifi. And then Dallas gave me 22mb on wifi. Its funny how switching areas give better. So theres really no way to tell if I'm getting the 18mb I'm paying for. I wish there was a local test on my computer like an app. Something that jsut tested the signal comming into my laptop.
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julywashere
Guru
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349 Messages
10 years ago
You are getting the 18Mbps you're paying for as you stated yourself, you saw speeds up to 22Mbps. You are testing the connection from a server on the public internet to your local machine, not local network. I'll explain how speedtests work, and perhaps you'll get a better understanding of what they demonstrate.
(This is specifically how Speedtest.net handles their Speedtests, but many different server handle them similarly.)
All in all, this tells you that the speed that is being tested, isn't the speed to your local network, it's the speed to your device. Speedtest.net on desktop tends to use the server who responds the fastest (lower ping.) While mobile Speedtest.net uses the closest server. (Which sometimes may be the same server, especially if you don't have many servers in your area.) The reason that different areas offer different speedtests has to do with complex factors. One such factor is the maximum upload connection speed of the server.
For example, hypothetically if you're capable of downloading at 20Mbits per second, the server has the ability to upload up to 100Mbits per second, there are only two people currently downloading, you can get the max read of 20Mbits per second, because that's all AT&T will let through. If 20 people are downloading from that server, however this leaves on average about 5Mbits per second, per user. AT&T can allow up to 15Mbits more but the server is only capable of delivering the 5Mbits per second. Now this isn't exactly an accurate representation, there are plenty of factors that can have an effect, but this is to give you an idea of why different servers may offer different speeds.
It also has to do with local availability. Dallas' network infrastructure may allow for multi-Gigabit connections, while middle of nowhere in the mountains may be limited to only a few hundred Mbits. (Cabling limitations, and distance still apply.)
---edit---
To reiterate, the maximum speed is determined by the lowest speed. If you can only download 20Mbps and the web-server can only provide 5Mbps, you're limited to 5Mbps. Think of a small tube draining water into a bigger tube, there's no way the bigger tube will push it's maximum capacity of water because the small tube can't provide that much water.
In contrast (which is the case with more servers, especially those transfering large files) if the server can push 1Gbps, but your connection can only handle 20Mbps, you'll be limited to 20. In this case, think of a large tube dumping into a funnel.
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ElleCoyote
Contributor
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1 Message
10 years ago
We just got Uverse a couple of weeks ago, and it is MUCH slower and less reliable than our old DSL connection with a Netgear wifi router.
We have internet and phone, not tv. I have chatted with three techs and this is probably not going to improve. The speed test, at 3AM, showed 7.4Mbps download and 1.5 Mbps upload. That stinks. I would like to get out of my contract. I have a suspicion that AT&T wants our TV, and if we gave up and let them be our monopoly of choice, we would get the better modem. I hope I am wrong about that.
On my Mac I get decent coverage, but my other devices (iPad, 2 iPhones, Kindle Paperwhite, Kindle, and iPod), wifi is intermittent, not showing up, or asking repeatedly for the password. I PROFOUNDLY regret changing to U-verse.
Even when my devices are in the same room with the modem, they have intermittent wifi. Even in a hotel I get better wifi!
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JefferMC
ACE - Expert
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35.1K Messages
10 years ago
@ElleCoyote , if you're getting 7 Mbps/1.5 Mbps, I have trouble believing that is slower than your DSL service was before.
You didn't mention what service level you purchased.
You didn't mention if you got poor speeds both wired and wireless, or only wireless.
One option you could give consideration is to purchase your own wireless router or wireless access point and use it to either replace or supliment the wireless coverage from your AT&T Residential Gateway. Many do this and have great result. It allows you to select the wireless features that are important to you (e.g. dual-band, MIMO, etc.)
If you could tell us what brand/model Residential Gateway you have, and even capture the Broadband statistics from http://192.168.1.254/ and paste them here would be helpful to us advising you.
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mibrnsurg
Expert
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20.4K Messages
10 years ago
See SomeJoe's great wireless interference thread:
http://forums.att.com/t5/Features-and-How-To/How-to-Minimize-Wireless-Interference/m-p/2303003#M1138
Also see the SJ post:
Please Read for a Potential Solution
For many people, the DHCP problems with the 2Wire routers can be solved by configuring the RG as follows:
1. Go to http://192.168.1.254/xslt?PAGE=C_2_1 which is the RG's wireless configuration page.
2. Change the setting "Wi-Fi Protected Setup" to Disabled.
3. Change the setting "Authentication Type" to WPA2-PSK (AES).
4. Click the "Save" button at the bottom.
5. This procedure may ask for your RG's password. The default password for your RG is printed on a white sticker on the side of the RG (3600HGV, 3800HGV-B, and 3801HGV) or on a white sticker on the backup battery (i3812V).
Disabling WPS should help with the DHCP timeout issue and general wireless connection problems.
Setting authentication specifically to WPA2-PSK/AES improves connection reliability on Macs and other Apple products. 😉
Chris
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