Uverse is not the service it is advertised to be

Visitor

Uverse is not the service it is advertised to be

I have had Uverse for a little over a month and have had several service calls scheduled to correct our connection problems. The problem is the techs don't show up. The call doesn't make it thru the system or they just ignore it. Who knows. The managers in the call centers won't do as they say either. I spoke with one of them and they were going to have a member of their team call me at 7pm on monday July 7 and I have yet to hear from anyone at its now friday morning. AT&T has become very unprofessional and I am currently shopping around for a more reliable internet service provider. We had DSL for 8 years and never had any problems. It is disappointing that we "upgrade" to get poor service for more money per month. It's sad that I have to part ways with AT&T because of the lack of communication.

Message 1 of 5
ACE - Expert

Re: Uverse is not the service it is advertised to be

I understand about the Customer Service aspects.  What about the U-verse Service itself is not what "it is advertised to be?"

 

If I could wave a magic wand and fix only one thing about AT&T Customer Service, it would be to have them honor their promises that you will receive a call back.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 5
Contributor

Re: Uverse is not the service it is advertised to be

Similar problem but with DVR.....This is my 5th one in 2 months. My issue is that no one will take ownership of the issue and follow up to see it is remedied.

Message 3 of 5
ACE - Expert

Re: Uverse is not the service it is advertised to be

@rdg410 , if you've replaced that many DVR's then, most likely:

  • It's not really the DVRs
  • It could be communication issues between the DVR and your RG or other devices
  • It could be communication issues between the RG and the VRAD
  • It could be power issues with at the outlet the DVR is plugged into
  • It could be overheating issues with the DVR if its in an enclosed space
  • It could be an IR interference issue, depending on what your issues with the DVR are (remote control response is poor and/or DVR reboots when using the remote)

Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5

Re: Uverse is not the service it is advertised to be

I've never quite understood how some folks have so many issues with the DVR. I've only had one STB replaced since 2009, never a DVR.  

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 5 of 5
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