Contributor
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3 Messages
Uverse TV Free Sound bar....Is it a scam?
I signed up for a U-verse TV/Internet package a month ago and was supposedly awarded a free JBL sound bar as a promotion along with Visa Reward cards. I've received the redemption information for the cards but have heard nothing on the soundbar. I did the AT&T "contact us" chat and Reward Center chat and they both said they have nothing on my account.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
6 years ago
HI There! @carlov85
Thank you so much for the question. First of, The JBL Bluetooth Soundbar promotion is not false. Each week in July we had a device offer starting on July 2nd-29th.
Date of Promotion: July 16 - 22, 2018
Device Offer: JBL Bluetooth Soundbar($150)
Qualifying TV service: DIRECTV(All packages) U-verse (U-Family or above)
Eligibility: All Orders to be placed online, Call Center and Sales centers cannot fulfill offer.
The offer is now retired.
If the offer accepted and was ordered online, then your device will be shipped by the 2nd week of September. We do hope that this helps answer your question.
Matthew, AT&T Community Specialist
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carlosv85
Contributor
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3 Messages
6 years ago
Thank you Matthew for the information. Is there anything I need to do in order to claim/request the soundbar or is it automatically sent to my home as long as i placed the order online within that week and enter the promo code during the order process?
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EDGAR88
Tutor
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2 Messages
6 years ago
I've been told for the past month to wait for an email advising me of a claim code. To this date nothing. Nobody seems to know about the promotion. Reward center says talk to Loyalty dept, Loyalty dept says talk to online chat. Poor planning. Maybe another gift card to offset the cost of the promotional sound bar? Seems like they can send those just fine.
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EDGAR88
Tutor
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2 Messages
6 years ago
I've been told for the past month to wait for an email advising me of a claim code. To this date nothing. Nobody seems to know about the promotion. Reward center says talk to Loyalty dept, Loyalty dept says talk to online chat. Poor planning. Maybe another gift card to offset the cost of the promotional sound bar? Seems like they can send those just fine.
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alalani99
Tutor
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4 Messages
6 years ago
I am getting the same response. Don't know who to call now. Both sides are telling me to call each other.
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carlosv85
Contributor
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3 Messages
6 years ago
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alalani99
Tutor
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4 Messages
6 years ago
received it promptly.
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Sueroth1
Tutor
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8 Messages
6 years ago
I think it’s a scam. How come we can’t get tracking information or shipping information of any kind? Doesn’t make sense.
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jyviss
Contributor
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2 Messages
6 years ago
I have the same problem. 6 calls and still can't get to the right department.
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alalani99
Tutor
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4 Messages
6 years ago
Update 10/4/18
I checked reward center on 9/17 and Soundbar reward showed up. Soundbar was finally delivered on 10/1. So no this is not a scam but talking a long time to deliver. When you call AT&T, they do not have any clue about this promotion. I just got lucky.
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