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tonysofia's profile

Contributor

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3 Messages

Saturday, October 19th, 2019 2:28 PM

Useless customer service

I canceled my U-verse service on 09/04/2019, returned all equipment on same day. Got a bill for none returned equipment. After numerous calls, still shows a charge for $343.  Does anyone has a direct number for billing in the USA?

Community Support

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230.7K Messages

4 years ago

Hi there @tonysofia,

 

Thanks for reaching out!

 

To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for assistance.

 

Simply choose your product, and then scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums.

 

Have a wonderful day!

 

Aminah, AT&T Community Specialist

Contributor

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3 Messages

4 years ago

I have contacted support five times already, both by phone and chat, still no resolution, hence why I made the comment useless customer service. Just this morning was on chat with Marion, and again was assured she'll take care of it.  Just have to wait and see. Next step, contact the PUC and start looking for another wireless provider.  You outsource your customer service but don't give them the tools to resolve issues, they're only there to take notes and pass them alone.  It's a shame.

Former Employee

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32.9K Messages

4 years ago

@tonysofia  PUC? they have no authority over internet or television and non returned equipment fees. now if you were having issues with your old fashioned phone line thats where their authority comes in.

Community Support

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230.7K Messages

4 years ago

Hey, @tonysofia!

 

Let us see how we can help!

 

Thanks to @Constructive for the helpful clarification.

 

Since this is account specific, we'll have to continue this conversation in a Private Message (PM).

 

Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.

 

We look forward to assisting further!

 

Ramses, AT&T Community Specialist

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