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Re: Useless customer service

Contributor

Useless customer service

I canceled my U-verse service on 09/04/2019, returned all equipment on same day. Got a bill for none returned equipment. After numerous calls, still shows a charge for $343.  Does anyone has a direct number for billing in the USA?

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Message 1 of 5
Administrator

Re: Useless customer service

Hi there @tonysofia,

 

Thanks for reaching out!

 

To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for assistance.

 

Simply choose your product, and then scroll down to the bottom of the page for a chat live link. Our teams can assist real time, and there won't be a delay in response which may occur in forums.

 

Have a wonderful day!

 

Aminah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Contributor

Re: Useless customer service

I have contacted support five times already, both by phone and chat, still no resolution, hence why I made the comment useless customer service. Just this morning was on chat with Marion, and again was assured she'll take care of it.  Just have to wait and see. Next step, contact the PUC and start looking for another wireless provider.  You outsource your customer service but don't give them the tools to resolve issues, they're only there to take notes and pass them alone.  It's a shame.

Message 3 of 5
Employee

Re: Useless customer service

@tonysofia  PUC? they have no authority over internet or television and non returned equipment fees. now if you were having issues with your old fashioned phone line thats where their authority comes in.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5
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Administrator

Re: Useless customer service

Hey, @tonysofia!

 

Let us see how we can help!

 

Thanks to @

 

Since this is account specific, we'll have to continue this conversation in a Private Message (PM).

 

Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.

 

We look forward to assisting further!

 

Ramses, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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