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GloriaDBryant's profile

Tutor

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6 Messages

Wednesday, February 6th, 2019 7:22 AM

Unable to access CNNGo, NBC site and other live streaming for channels in my lineup.

I am disappointed with ATT Uverse. Since last week, I have not been able to login to websites like CNNgo or NBC live on my laptop. Since I can't afford additional STBs and they stopped offering Uverse.com, which I loved, when I am in the bedroom or kitchen area, the only achievable option for me fo tv are the websites like CNNgo and NBC live. I reported the outage several days ago and was told there was an outage, when the outage cleared, my services would be restored. I asked when should I follow up, in case the outage is not the issue. I was told not to contact them again regarding the issue, technicians are aware and will restore service in 24 hours or so. I could believe my eyes reading the chat response. Now, several days later, with no access to this sites, I don't know how to get the situation resolved.

 

I have rebooted all of the ATT equipment as well as my computer and laptop. I changed the account login password. I have cleared history and cache, nothing helped.

 

I also get a cant connect to server trying to use uverse app on a Samsung Android e lite tablet.

 

Any suggestions, anyone???

Community Support

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231.3K Messages

5 years ago

Hi @GloriaDBryant!

Thank you for reaching out to us here. We're aware and already working to provide resolution as soon as possible. We apologize for any inconvenience this may have caused. We appreciate your patience at this time.

Let us know if you need anything else!

Yetty, AT&T Community Specialist

Tutor

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6 Messages

5 years ago

Thanks for reply, but it leaves me clueless.

They said 24 to 48 hours, and now we are counting weeks.

Is this issue likely for weeks and months? I am checking everyday, which is a waste of time if the RTA isn't known to be soon.

If it is days, it is an inconvenience.If it is weeks or months, shouldn't you advise me to seek an alternative to the situation?

I'm 75, every minute counts, lol.

Tutor

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6 Messages

5 years ago

Just an FYI, today I can login to CNN, NBC websites again, after about a month of trying.

 

While I still can't use the Uverse app on Galaxy Tablet, I hope this issue is behind us.

Tutor

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6 Messages

5 years ago

Not 2 days latter and the logins and the uverse app are not working, wow, very disappointing.

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