09-28-2012 11:45 PM
OK, the screenshots from UV Realtime are helpful.
Your modem/gateway is the 3801HGV, which is the proper VDSL2 modem for your installation. Your line profile is 32/5, which is the maximum and is appropriate for your line.
Your error table shows a few errors, but nothing that indicates a chronic problem. The max rate is a bit low for your distance, but you are close enough to the VRAD that it doesn't matter.
One thing is that your modem/gateway has not been rebooted in nearly 6 months, I would recommend you reboot it to allow it to readjust to current line conditions.
Otherwise you appear to have properly working service.
Please contact Alex as I stated in my last message to get your DVR and remote situation resolved.
Dude, your software seems buggy. Not only is it now and then showing a error report window when starting Windows, It's showing no errors but at around 11:30 p.m. EST Friday September 28, 2012 my mother's DVR was flashing static like a old school VCR tape but more digitized and green. As usual the problem didn't stop until my sister held down the DVRs power button, then it showed a blue screen and then the several dots it does when it's rebooting. No showing of this error is on the program.
09-29-2012 4:00 AM
There is nothing wrong with SJ's software. Your issue is either with the DVR or your interior lines. Those stats look fine.
09-29-2012 7:15 AM
09-29-2012 12:51 PM
If you had read the documentation, you would know that the Error Table shows different error categories and counts for the VDSL line itself. The problems with your DVR can come from many sources, only one of which is the VDSL line. Any errors affecting the DVR that aren't coming from the VDSL line won't show up on the Error Table, nor would it be expected for them to.
Your description of the DVR's failure mode suggests to me that you actually have a bad DVR box, or perhaps its overheating.
Hey SJ, is it possible the no loading at 1350 KHz could be causing some of the OP issues?
Also, I noticed in his bitloading, something I don't think I've seen before in other peoples screenshots, and that is the "bracketing" or "bookends" on the download bands. What would cause something like that?
How can you be in two places at once, when your not anywhere at all?
I really want to become a procrastinator, but I keep putting it off.
There are three kinds of people, those that can count, and those that can't.
“Our great democracies still tend to think that a stupid man is more likely to be honest than a clever man, and our politicians take advantage of this prejudice by pretending to be even more stupid than nature has made them." :Bertrand Russell
09-29-2012 3:59 PM
10-01-2012 10:24 AM
The null at 1350 kHz is likely an AM radio station in his area. It should not cause a problem because the frequency and power output are steady. The modem will adapt and not assign any bitloading there.
The brackets at the end of the download bands are normal for 3801HGV modems at <1000 ft from the VRAD. The 3801HGV allocates extra reserve bits there because there's less crosstalk due to the adjacent guard bands.
I've been looking at everyone's comments and I think the null at 1.350 MHz or also known as 1350 kHz that I can think of that's near me could be is the ATT Phone 1 Philips Antenna ATT Phone 2 ATT Phone 3 Verizon Phone or ATT Phone 3 but I don't think that's it. I took a look at the manual for the box and it shouldn't overheat from where and how I put it but I looked at the top and I have to say it looks like a possible engineering flaw that involves the fact there's passive cooling on it and the hard drive looks like it's dangling right over the CPU.
05-13-2015 8:26 PM
@VOTINGW/WALLET while going thru old posts is good, posting on a thread that has been inactive for over two years is kinda pointless.
Pretty sure, most of the modens and such they mention, have pretty much even been retired/replaced by now.
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