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UVerse!?!?!?!

Re: UVerse!?!?!?!


texasguy37 wrote:

oufanindallas wrote:

 

That is NOT a UVerse router.


Actually it a router for AT&T DSL customers not AT&T U-verse customers. It looks a lot like the 3801HGV which is used for U-verse customers.


Didn't say it wasn't an AT&T router, just not a Uverse router.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 16 of 53

Re: UVerse!?!?!?!


RadioFreeRO wrote:

bauwls, It may be a forum base of customers, the fact is the customers are on the forum to get help from other users and AT&T customer support when the "customer support" on the phone screws up. It is litterally a complaining forum made to share interest about how much we hate our service so AT&T can look at it and hopefully get a heart and fix the problems they have caused. By the way This is my current router that AT&T claims is a Wireless N speed router, but I have looked in the se...It is in fact a ADSL router which is used for UVerse. Also it is illegal in my state to make someone pay extra for speed that's already enabled by buying the router that already has that speed on it because by doing that would be price gouging which AT&T is known to do.


UVerse routers are provided with TV service, internet only you purchase them. Since that is a bought router (hence the price on it) it's for internet only and will not work with UVerse TV service.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 17 of 53
Highlighted
ACE - Expert

Re: UVerse!?!?!?!


RadioFreeRO wrote:

You may say that, but it's the one they gave me for my UVerse TV and Internet Bundle. Which it said on that site I gave you that it was a wireless N and it was made by PACE. The only one's that PACE (formally 2Wire) make do not have the serial number 4111N, it's actually a 3801HGV that AT&T tries to call it a different serial number that the company who made it doesn't even make that model number. I posted the original forum post to point out that my service sucks, they gave me the opposite of what I asked for if they even gave it at all, and I am unhappy with the results AT&T produces. The forum post was created just to point out the same stuff everyone else here has already pointed out about AT&T so they can fix it because this is a PR issue. AT&T is obviously full of themselves and has no conscious for their customers who they screw over day after day.


As has been pointed out, your link is for an AT&T DSL router, not a U-verse router at all.  AT&T does provide an ADSL2+ router--the NVG510, I believe--that does have N-wireless and is for that flavor of U-verse only.  It cannot be used for TV, because TV only comes over VDSL2.  VDSL2 requires one of the 2WIRE (Pace) 3600, 3800 or 3801 RG's (or the iNID, but that's a whole 'nother horse).

 

I submit that in this case, it may not be AT&T "who is full of themselves."  You have been provided the correct information by no fewer than 3 different posters who all have a pretty good handle on this stuff.  Your refusal to see that doesn't change the reality.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 18 of 53

Re: UVerse!?!?!?!


JefferMC wrote:

RadioFreeRO wrote:

You may say that, but it's the one they gave me for my UVerse TV and Internet Bundle. Which it said on that site I gave you that it was a wireless N and it was made by PACE. The only one's that PACE (formally 2Wire) make do not have the serial number 4111N, it's actually a 3801HGV that AT&T tries to call it a different serial number that the company who made it doesn't even make that model number. I posted the original forum post to point out that my service sucks, they gave me the opposite of what I asked for if they even gave it at all, and I am unhappy with the results AT&T produces. The forum post was created just to point out the same stuff everyone else here has already pointed out about AT&T so they can fix it because this is a PR issue. AT&T is obviously full of themselves and has no conscious for their customers who they screw over day after day.


As has been pointed out, your link is for an AT&T DSL router, not a U-verse router at all.  AT&T does provide an ADSL2+ router--the NVG510, I believe--that does have N-wireless and is for that flavor of U-verse only.  It cannot be used for TV, because TV only comes over VDSL2.  VDSL2 requires one of the 2WIRE (Pace) 3600, 3800 or 3801 RG's (or the iNID, but that's a whole 'nother horse).

 

I submit that in this case, it may not be AT&T "who is full of themselves."  You have been provided the correct information by no fewer than 3 different posters who all have a pretty good handle on this stuff.  Your refusal to see that doesn't change the reality.

 


He's also refused to "help himself" by downloading UVRT and uploading the screenshots. Let him rant and rave about his own incorrect info, he obviously doesn't really want help.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 19 of 53
Mentor

Re: UVerse!?!?!?!

JefferMC, I already said it's a DSL router but as I pointed out it said it said it's made by PACE (which use to be called 2Wire) just like the UVerse routers you guys keep mentioning and PACE does not make a router with that model (serial) number. In actualality PACE does not make a Wireless N router and the picture is of a obvious older revision of the 3801HGV. In other words as anyone who comes to this forums to do what this forum is for (complaining about service) can tell you that AT&T is full of themselves.

Message 20 of 53
Mentor

Re: UVerse!?!?!?!

oufanindallas, I am not gonna take your word about a potential virus.
Message 21 of 53
ACE - Expert

Re: UVerse!?!?!?!


RadioFreeRO wrote:

JefferMC, I already said it's a DSL router but as I pointed out it said it said it's made by PACE (which use to be called 2Wire) just like the UVerse routers you guys keep mentioning and PACE does not make a router with that model (serial) number. In actualality PACE does not make a Wireless N router and the picture is of a obvious older revision of the 3801HGV. In other words as anyone who comes to this forums to do what this forum is for (complaining about service) can tell you that AT&T is full of themselves.


You can't judge a router (or a book) by its cover.  In fact, I've seen stock images used by some companies that have nothing to do with the product that should be shown.  

 

Actually, I don't really think that the sole purpose of this forum is for "complaining about service."  I think its for people to share experiences and get help.  Some people want help.  Some people do just want to complain. 

 

And I don't understand your reply to OUfan about a virus?  Your post is the first mention of virus on this thread.  What's that about?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 22 of 53
Mentor

Re: UVerse!?!?!?!

JefferMC, oufan was talking about installing software that my Internet Explorer said was a possible virus. Also you just contradicted yourself Jeffer because when people are sharing experiences of AT&T all they are doing is complaining about AT&T so they can get help with what they're complaining about.

Message 23 of 53
Mentor

Re: UVerse!?!?!?!

Message 24 of 53
Expert

Re: UVerse!?!?!?!


oufanindallas wrote:

texasguy37 wrote:

oufanindallas wrote:

 

That is NOT a UVerse router.


Actually it a router for AT&T DSL customers not AT&T U-verse customers. It looks a lot like the 3801HGV which is used for U-verse customers.


Didn't say it wasn't an AT&T router, just not a Uverse router. 


I was agreeing with your comment and stating what customers the router is used for.

Message 25 of 53
Mentor

Re: UVerse!?!?!?!

Texasguy37, I know you were agreeing with me that it is a AT&T router, but it's obvious you're disagreeing with who it's for. AT&T claims it is only for DSL customers but I am a Uverse customer and I own the one the picture shows and the model number they're listing for it is not even a product of PACE.

Message 26 of 53
Expert

Re: UVerse!?!?!?!

Your information is not correct.  Hawaii Telcom using the same Pace 4111N gateway.

 

http://www.hawaiiantel.com/Residential/Internet/Support/InternetNetworkSupport/tabid/800/Default.asp...

Message 27 of 53

Re: UVerse!?!?!?!


RadioFreeRO wrote:

JefferMC, oufan was talking about installing software that my Internet Explorer said was a possible virus. Also you just contradicted yourself Jeffer because when people are sharing experiences of AT&T all they are doing is complaining about AT&T so they can get help with what they're complaining about.


I have not told you to install a virus,  internet explorer thinks everything is a possible virus.  As far as complaining, if you listen to the advice and recommendations that are given in here than 99% of the time an issue gets resolved.  So far you have refused to follow the advice given to you and have tried to argue about a router that is NOT a UVerse router if you have TV.  UVerse tv routers do not have wireless N, period.  It doesn't matter what router you pull up on the AT&T website, those that you have shown us are all for internet only packages.

 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 28 of 53

Re: UVerse!?!?!?!


texasguy37 wrote:

Your information is not correct.  Hawaii Telcom using the same Pace 4111N gateway.

 

http://www.hawaiiantel.com/Residential/Internet/Support/InternetNetworkSupport/tabid/800/Default.asp...



I was just looking at that site 3 or 4 days ago trying to R&D the 4111N. Smiley Surprised

 

I have seen different specs though, this is from Best Buy: http://www.bestbuy.com/site/Pace+-+Home+Portal+802.11n+Router/4845848.p?id=1218548311950&skuId=48458... 4111n&cp=1&lp=1

 

For versatile use. Integrated PACE ADSL modem for use with ADSL 1, ADSL 2, ADSL 2 RE and ADSL 2+ (1 RJ-11). TR-067- and TR-100-compliant.

 

So the OP may have Uverse Internet with a 4111N, and DTV, who's DVRs might use wireless N for an internet connection for VOD. In my opinion, from what I can tell through research and posts on here, the 4111N should be a better RG than the NVG510.

 

 




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Message 29 of 53
Expert

Re: UVerse!?!?!?!


Computer-Joe wrote:

 

So the OP may have Uverse Internet with a 4111N, and DTV, who's DVRs might use wireless N for an internet connection for VOD. In my opinion, from what I can tell through research and posts on here, the 4111N should be a better RG than the NVG510. 


Based on the comment below from the OP, he appears to have U-verse TV service.  He also mentions the black standard remote which is used with U-verse TV, and he mentions Windows CE as the software on the DVR.  Also, nowhere does he contradict my statement that he has U-verse TV and state that he has DirecTV.

 

Because our DVR was broken we called AT&T for a new DVR. . .

 

Of course because of the OP's communication style,  a lot of what he states doesn't make much sense.

Message 30 of 53
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