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UVerse Internet/Voice will not stand by their agreement.


UVerse Internet/Voice will not stand by their agreement.

On July 9th, my promotional fee was ending, so I called to renegotiate. After a lengthy conversation, including three holds while the agent spoke to his supervisor, we agreed on an amount for my uverse internet and voice. To my confusion, when I received my bill today the amount is almost twice what we agreed on. After another lengthy conversation today, I was told that the agent (and yes I had his name) had no authority to offer me such a deal and the only thing they can offer me is a one time discount on this months bill. What?? Are you kidding? If that happened how can I believe anything else you say is valid??

It's bad enough that us "valued customers" can't be offered promotions (I guess true valued customers are actually only new customers) but then to make an arrangement with me and not hold to it. I've been a valued customer for many, many years. Maybe I should take my home phone, internet and cell phone business elsewhere.

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ACE - Expert

Re: UVerse Internet/Voice will not stand by their agreement.

Contact ATT Customer Care here:

Send them a private message, on this link, and they should be able to give the help needed to solve your pricing problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck Smiley Wink




Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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