U-verse 2013 Pricing Changes

Mentor

U-verse 2013 Pricing Changes

This was filed today with the state of Connecticut Public Utilities Regulatory Authority

 

Beginning with bills received on January 27, 2013, the monthly price of some U-verse TV packages are increasing.  These price adjustments reflect increased business costs, including costs associated with higher programming fees.  

 

The monthly price for the following U-verse TV service plans will increase $2: U-family to $59; U200 to $74; U200 Latino to $84; U300 to $89; U300 Latino to $99;  U450 to $121; and U450 Latino to $131. (Grandfathered plans also will increase $2: U100 to $61 or $66, depending on when first ordered; and U400 to $116.).  Beginning on February 1, 2013 there will be a separate Broadcast TV Surcharge of $1.99 per month to recover a portion of the amount local broadcasters charge AT&T to carry their channels.

 

Those customers who currently have a U-verse TV pricing promotion will continue to receive the promotional benefit until the applicable promotion ends or expires.  Customers are being notified of these changes via bill messaging occurring in November and December.  In addition, customers will be notified of these changes online at www.att.net/uversepricechange.  Customers seeking information about U-verse services may visit www.att.net/uverseonline.

Message 1 of 80 (33,014 Views)
Highlighted
Tutor

Re: U-verse 2013 Pricing Changes

The rate increase for  base service on t.v., and also internet  is a classic bait, and switch. I was quoted a  price for service in December for a one year contract. I was also told if I back out of my end of the contract I will be charged $180.00. I agreed to terms. Fair enough. Then a month and a half later find that the rate for the base service is going up $2.00 for tv, and $3.00 for internet. $60.00 per year? In the name of transparency, a rate increase for base service should not be administered mid-contract. My Opinion. Alas, when it is time to renew my contract I will need to "imagine Possible" that pricing may increase.

 

Ya got me

Message 46 of 80 (8,432 Views)
Expert
Solution
Accepted by gregzoll_1 (Professor)
‎09-30-2015 1:39 AM

Re: U-verse 2013 Pricing Changes

[ Edited ]

cutty777 wrote:

 

The rate increase for  base service on t.v., and also internet  is a classic bait, and switch. I was quoted a  price for service in December for a one year contract. I was also told if I back out of my end of the contract I will be charged $180.00. I agreed to terms. Fair enough. Then a month and a half later find that the rate for the base service is going up $2.00 for tv, and $3.00 for internet. $60.00 per year? In the name of transparency, a rate increase for base service should not be administered mid-contract. My Opinion. Alas, when it is time to renew my contract I will need to "imagine Possible" that pricing may increase.

 

Ya got me


If you are receiving new customer promotional pricing, the rate increases do not go into effect until the end of the promotional pricing period.  There is no bait and switch.  Are you saying that you have actually received a bill with the increased rates?

Message 47 of 80 (8,423 Views)
Expert

Re: U-verse 2013 Pricing Changes

[ Edited ]

TaxDawg wrote:
" I do like that people that sign up for a service, when the prices go up, they scream price gouging."

They scream price gouging when the service doesn't actually get better yet they end up paying more and more and more through hidden fees or crap excuses of "costs" which we never are actually explained about.....

I can think of many things that I pay for which I have no issue with a yearly price increase yet things like UVerse service and these idiotic additional fees every month with price increases on the whole? Well, I am even thinking of switching soon.

And yes, I did in fact of service with other companies where I got the actual price every month from them without having to triple check all the fine print.

What would those things be?

Message 48 of 80 (8,421 Views)
Tutor

Re: U-verse 2013 Pricing Changes

Yes. I called a rep. the rep was very courteous, and explained the up-charge was the January rate increase. She explained I would att would credit  this bill because it was not explained clearly when I started my contract in December 2012. However, my future bills thru December 2013 will all have the up-charges. My last bill did not have the up-charge

Message 49 of 80 (8,384 Views)
Expert

Re: U-verse 2013 Pricing Changes


cutty777 wrote:

 

Yes. I called a rep. the rep was very courteous, and explained the up-charge was the January rate increase. She explained I would att would credit  this bill because it was not explained clearly when I started my contract in December 2012. However, my future bills thru December 2013 will all have the up-charges. My last bill did not have the up-charge


First, the new rates went into effect for billing periods as of February 1, 2013.  Second, it appears that the CSR that you spoke to gave you some wrong information.  If your promotional period started prior to February 1, 2013,  your rates will not change until the end of your promotional period.  From the link below:

 

If you are on a current U-verse TV, U-verse Voice, and/or U-verse High Speed Internet pricing promotion, the promotional benefit will continue until the applicable promotion ends or expires. For questions regarding any of the U-verse services, visit att.com/uversesupport.

 

http://uverseonline.att.net/web_files/NEXTGEN/web_files/uverse-custom/one-offs/uversepricechange/ind...

 

What you will see on your monthly billing statements for the remainder of your promotion period are billings at the new rates offset by credits to bring your pricing down to the promotion rates. At the end of your promotion period, the offsetting credits will be removed and your will be billed at the currents rates in effect.

 

If you have any questions on this, please send a PM to AT&T Customer Care who can help get your issue resolved. Also, check the settings on your account to make sure that you will receive email notification when a PM is received on this forum.

Message 50 of 80 (8,371 Views)

Re: New Charges


TaxDawg wrote:
" I do like that people that sign up for a service, when the prices go up, they scream price gouging."

They scream price gouging when the service doesn't actually get better yet they end up paying more and more and more through hidden fees or crap excuses of "costs" which we never are actually explained about.....

I can think of many things that I pay for which I have no issue with a yearly price increase yet things like UVerse service and these idiotic additional fees every month with price increases on the whole? Well, I am even thinking of switching soon.

And yes, I did in fact of service with other companies where I got the actual price every month from them without having to triple check all the fine print.

So let me get this straight, AT&T gets charged more for providing you channels, they add new channels and yet when they raise rates by no more than $10 for all services, (TV, internet and rental fees). and they only raise rates once per year you have  a problem with it.  Dish just raised their rates, Direct TV just raised their rates, Verizon just raised their rates, Comcast just raised their rates, TWC just raised their rates, Brighthouse doubled the internet rental fee and raised their rates.  So which provider are you going to go with that doesn't raise their rates?  You're not going to find one.  Unless you go with a set of rabbit ears and watch nothing but OTA you are going to have rate increases in whichever provider you go with. Its a fact of life.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 51 of 80 (8,332 Views)
Voyager

Re: U-verse 2013 Pricing Changes

Yikes.  I dumped Uverse TV after two rate increases the first 14 months I had it.  Now Uverse Internet is costing me almost $8 more per month at $51 (including tax and new fees) for 6Mbps.  I can get RR Standard at 15Mbps for the same price.  Even after the 12 month promo, Roadrunner Standard is still a better deal than Uverse 12Mbps... guess it's time to call Time Warner for an installation appointment.

Message 52 of 80 (8,160 Views)

Re: U-verse 2013 Pricing Changes


Jason_V wrote:

Yikes.  I dumped Uverse TV after two rate increases the first 14 months I had it.  Now Uverse Internet is costing me almost $8 more per month at $51 (including tax and new fees) for 6Mbps.  I can get RR Standard at 15Mbps for the same price.  Even after the 12 month promo, Roadrunner Standard is still a better deal than Uverse 12Mbps... guess it's time to call Time Warner for an installation appointment.


LIke they don't raise their rates?  WHen you find one that doesn't raise their rates let us know.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 53 of 80 (8,156 Views)
Tutor

New equipment fees

I have had U-verse for several years. This month I was surprised to see a new internet equipment charge for the same equipment I have had for several years. This is absurd. When I joined U-verse, I was told there would not be an equipment charge. Now several years later, I get a fee for it. They have still not fixed the bugs with it, nor supported IPv6, yet we have to pay fees for it.

 

This would not be so hard to swallow had it not been for the fact that AT&T raises the phone and internet services without prior notification. Morevofer, one of the reasons I choose U-verse was for the lack of lease fees. What is more troubling is that AT&T will not release the supported manufacturers and models tfor U-verse equipment, so I cannot avoid this equipment fee.

Message 54 of 80 (8,090 Views)
Expert

Re: New equipment fees


99iphone wrote:

 

I have had U-verse for several years. This month I was surprised to see a new internet equipment charge for the same equipment I have had for several years. This is absurd. When I joined U-verse, I was told there would not be an equipment charge. Now several years later, I get a fee for it. They have still not fixed the bugs with it, nor supported IPv6, yet we have to pay fees for it.

 

This would not be so hard to swallow had it not been for the fact that AT&T raises the phone and internet services without prior notification. Morevofer, one of the reasons I choose U-verse was for the lack of lease fees. What is more troubling is that AT&T will not release the supported manufacturers and models tfor U-verse equipment, so I cannot avoid this equipment fee.


There was prior notification printed on your previous month's bill.

Message 55 of 80 (8,092 Views)
Master

Re: New equipment fees

I just received my latest UV bill for my mid-month billing cycle of "Feb 17 thru Mar 16". U450 TV just increased by $2 and Max12 internet increased by $3. I'll be on the phone with billing tomorrow since I entered into a 1-year service agreement mid-Dec and my promotional rates should not have increased according to the latest 2013 price increase schedule.

 

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 56 of 80 (7,700 Views)
Master

Re: New equipment fees

I'm not too happy since I just spoke with a billing rep then asked to be elevated to a supervisor about the $2 increase in TV charges and $3 increase in Max12 internet on my bill. I entered into a 1-year service agreement/promotion rate on Dec 14, 2012 and it isn't supposed to expire until 12/13/13. I was even told when I signed up for the 1-year service agreement with Customer Relations Manager Niki I would be locked into the promotional rate for a year with no increases. But when I just spoke with supervisor Joan in billing she said no customers are exempt from the Feb 1st price increases no matter what type of promotional rate they're in or when it expires.

 

I even read over and over the below quote from the U-verse price change link when she said it does not mention anything about exemptions from the price increases and I still have my promotional rate.

 

"If you are on a current U-verse TV, U-verse Voice, and/or U-verse High Speed Internet pricing promotion, the promotional benefit will continue until the applicable promotion ends or expires. For questions regarding any of the U-verse services, visit att.com/uversesupport.".

 

http://uverseonline.att.net/web_files/NEXTGEN/web_files/uverse-custom/one-offs/uversepricechange/ind...

 

After reading all the price increase info I could, and posts about no price increases while being in a promotional rate, there was nothing I could do to have these $5 in total increases removed from my monthly bills. I'm disappointed and believe I was mislead about seeing no price increases for a year when signing up for this 1-year service agreement to begin with.

 

Are others seeing these same price increases in TV/HSI services who are supposedly locked into a promotional rate? If so did you have any luck in having them removed? Thanks ahead of time for any input.

 

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 57 of 80 (7,654 Views)
Voyager

Re: U-verse 2013 Pricing Changes


oufanindallas wrote:

Jason_V wrote:

Yikes.  I dumped Uverse TV after two rate increases the first 14 months I had it.  Now Uverse Internet is costing me almost $8 more per month at $51 (including tax and new fees) for 6Mbps.  I can get RR Standard at 15Mbps for the same price.  Even after the 12 month promo, Roadrunner Standard is still a better deal than Uverse 12Mbps... guess it's time to call Time Warner for an installation appointment.


LIke they don't raise their rates?  WHen you find one that doesn't raise their rates let us know.


At least Time Warner was decent enough to give people a bump up in speed with their price increase.  Subscribers to their Roadrunner Standard tier got a bump from 10Mbps to 15Mbps and I believe even their lowest Lite tier got a boost from 1Mbps to 1.5Mbps.  And they allow their customers to buy their own equipment instead of being forced into a lease.  After switching back to Roadrunner I can finally go back to using my own uPNP capable router without having to rely on the flaky unsupported router-behind-router configuration with the uverse gateway box...seriously, ATT couldn't get their customers a uPNP capable router? 

 

Cable modem is purchased for $63, and without having the bogus lease charge on my bill it will pay for itself in less than 16 months.  For each year I keep Roadrunner after that, the money saved on the lease charge will be like paying for 12 months and getting the 13th month free. 

 

Along with the rate increase and added lease fee, it would have been cool if ATT bumped up the speeds and allowed us to buy our own gateway device.  Pigs could be flying in a frozen-over underworld, and ATT still wouldn't consider doing that for their Internet subscribers.

 

Unforunately for me and most others, most urban locations only have one or two fiber or wired broadband Internet providers to choose from.  Until that changes, uptime and service quality being fairly equal across providers in my region, I'll go with whichever provider can give me more for my money instead of taking more money for what they were already giving me.  I guess for me, Time Warner seems to be the lesser of two evils right now. 

 

Don't worry. I won't let the door hit me in the rear end on the way out.  Bye suckas!

Message 58 of 80 (7,562 Views)
Voyager

Re: New equipment fees

"If you are on a current U-verse TV, U-verse Voice, and/or U-verse High Speed Internet pricing promotion, the promotional benefit will continue until the applicable promotion ends or expires."

"...the promotional benefit will continue..." = If you got a $20 discount per month, you'll still get the $20 per month discount off of the new pricing. The ATT fanboys above saying otherwise don't know what they're talking about and are making incorrect assumptions with no validation from anybody that actually knows the policy at ATT, assuming there actually is somebody at ATT that does know the policy. Were you duped, were you ripped off. I'd say yes. If you signed up in January under the assumption your bill would be, for instance, $89/month for 12 months as stated in the advertisements. Then they make a service fee change and now your $89/month for 12 months is $89/month for 1 month and $94/month for 11 months...seems like a bait and switch type scam to me. That's the cost of doing business with ATT.
Message 59 of 80 (7,554 Views)
Teacher

Re: U-verse 2013 Pricing Changes

[ Edited ]

In October 2009 I signed up for AT&T U-verse.... U200, internet & phone. I keep everything! On my AT&T U-verse Order Worksheet on the backside it clearly states: "U-verse installation includes a wireless router... also in an AT&T brochure in the in the Frequently Asked Questions, It asks the question: How much will my equipment cost? Can you guess AT&T's answer in their booklet?  It says U-verse includes a Total Home DVR and Wireless Internet Gateway with U450, U300, U200 and U-family packages.I've never been charged a monthly charge for high speed internet equipment (3801-HGV Gateway) ... My March 2013 bill increased by $9.27.  I understand costs going up but I will fight until my death on the $2 / month charge for this equipment I've had since 2009. As many of you have also stated it is not even state of the art.  I went through 3 different people today at AT&T and being elevated to the final support  tier I was total that AT&T will NOT remove the monthly fee of $2 / month (Jane). I just totally can NOt accept this. I will not buy their antiquated gateway.... I am considering my choices now.... Someone needs to do something.

 

[Edited to comply with Guidelines]

Message 60 of 80 (7,027 Views)
Share this topic
Announcements

Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.

Additional Support