05-08-2014 1:52 PM
I am a current U-Verse internet subscriber. I did the self install option about a year ago. Now, I am considering adding TV to my current service. I know this requires professional installation. What all is included in the professional installation? I believe each of the three rooms that I would like to have TV have a coax and a phone jack. However, I am not sure if the wiring is still good in all of these places. Does the professional installation include wiring, if needed? I know one phone line is good because I have the U-Verse gateway hooked up. However, we tried to have cable hooked up when we first moved in, and we were told there was a problem with the cable itself. I live in a condo and the cable guy couldn't get access to run new cable from the pole to our unit. However, I believe the previous tenants ran dish through the coax lines in the house, so I am not sure if there is a problem.
Also, is work typically needed on the wiring from the box outside to a unit? I know someone had U-Verse installed several years ago, and the installer had to tear up his yard to install new wiring. Since I live in a Condo, I don't have free reign to tell an installer he can start digging stuff up.
My final question is if we can't get the service hooked up or I don't feel comfortable with the amount of work it will take to get the service hooked up, can I cancel my order with no fees? Also, is there any kind of trial period? If I get the service hooked up, and am unhappy after using it for a week or two, can I cancel the service with no fees?
Thank you for your time.
05-10-2014 1:07 AM
05-11-2014 8:15 AM
My experience with the outside install was completely without digging so it is possible in a condo type setting. I do not believe they will do any digging without a letter from the condo owner (or at least they wouldn't when I had a condo install done a few years ago.
As as to the 30 days, I would encourage you to call (if you choose to cancel) several days before that. I have a friend who waiting until day 29 and kept getting the run around so she got stuck with the $180 fee.
Good luck, hope it goes smoothly!
05-12-2014 6:37 PM - edited 05-12-2014 6:37 PM
Thanks, everyone. I placed my order and a tech comes out Thursday, so we shall see how it goes. I decided to make my extra receiver wireless to hopefully avoid some complication.
1.) When placing my order for TV, I also requested an upgrade to my current U-verse internet speed. I don't see this change under "my orders". Is it processed seperately? I am trying to see it it went through.
2.) Is there anywhere I can go ahead and see what rewards I should be elligible IF my new service is activated?
When I placed my order, it had a nice breakdown of everything I was getting, pricing, discounts, and rewards. Under "my orders", I see the pricing for the TV, my older internet pricing, and nothing about rewards. Is there anyway to go back and see what I hit "submit" for?
05-31-2014 5:26 AM - edited 05-31-2014 5:29 AM
You can check what rewards you are eligible for, using the below link :
You need to enter your 9-digit U-verse account number and zip code in the respective fields on the right side of page.
Hope that helps. Please repost in case of any trouble.