AT&T Community Forums

U Verse TV Free Soundbar Promo

I did the order for U-verse TV/Internet package online a month ago . I applied the promo code that was appeared in the page while I was filling up the order. I was chatting with the online Representative on the side to complete and confirm my order.

As the Reward card promo I saw 250$ reward for the package I was signing up.

I was offered extra $100 by the Representative . making it total of $350.00

Now installation has been done for both TV and internet as per the schedule on August 8.

BUT NO SOUNDBAR has been delivered yet. Contacted Customer . Chatted and call and spend 2+ hours . They told they could not find it in my order.

Also, there is only $200 as the reward balance $150 less than what was promised during the order.

I have the transcript of the conversation I made with Rep while ordering. Below is some portion of it

"

what that would be

Me : I wonder

lp182g : I can give you an additional $100 Visa reward card from my end so you will have a $350 Visa reward card in total

Me : Great

Me : and I also saw free JBL BAR

Me : with the online order

Me : is that right?

lp182g : Yes, you can have a JBL Bar for free with the promo code FREEBAR

Me : Awesome

Me : so far I am liking the deal

Me : couple of question

lp182g : Awesome! 🙂

Me : is the whole promo deals is for 12 months?

Me : and do I have to be under contract?

lp182g : Yes, the promotional price is for 12 months with a 12-mo contract

Is AT&T going to resolve my issue? Anyone else having similar issue.?

Responses

ATTHelp

Community Support

•

231.5K Messages

6 years ago

Hi @dshrestha2000

We'll be sending you a Private Message to gather more details about this and start working toward a solution. Be sure to check your inbox for the message!

Aminah, AT&T Community Specialist

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