So disgusted! Worst customer service EVER!!!

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Talking with customer service representatives from AT&T makes me physically ill.  Their employees are not empowered to help customers.  Their response are mechanical and robotic, further AT&T makes it extraordinarily difficult to even have the opportunity to talk to a human being.  AT&T exploits their customers has unethical practices and is by far the worst company I have ever dealt with.  I regret having done business with AT&T and would not recommend their services to anyone.  They do NOT care about customers.  Period.  That is always the way they make me feel.  

Out of pure frustration, I finally decided to try and resolve my problem through ATTCares.  That was on December 26, 2017.  I, too, have been a loyal ATT customer for over 20+ years and never had a problem that was not resolved with 1 phone call.  Since I bundled my wireless, internet, and Direct TV, I have had nothing but the run around from customer service.  Being hung up on, lied to, and generally treated like I'm stupid, I decided to try ATTCares.  I still have not had a response!  By the way, I was offered a $300.00 gift card to bundle the services.  Haven't seen it yet and customer service doesn't even want to talk to me about it.  Just tells me to call the Rewards Center.  What a waste of time!  They say there is no record of this offer!  I have spent quite a number of hours on the phone with them.  If I don't have a response soon, I am going to start all over with the calls.  This time I will record them.  That's what they do!  Hope you have success.  

Be very careful when dealing with this company if you want to call them a company and not a bunch of crooks. I have been calling and dealing with a really bad decision I made by switching to the Direct TV. She told me that my bill would be 20$ cheaper and the internet would be faster. Ha Ha jokes on me. She didn't tell me what she meant was just the TV bill would be cheaper. The bill was 141$ for U-Verse Bundle before and went to 223$ because the phone and internet was a separate charge. I would advise everyone to stay away from this At&t anything. But if you have to I feel sorry for you. Please don't do the Direct TV. I was told I had 24 hrs after I switched and then told 30 days. But they didn't say there would be a charge of 20$ for each month after you switch to Direct TV from U-Verse because they are different companies. Well I had to get ahold of the CRC (Central Retention Center) to talk to a few people to get someone to understand. First of all what a joke this company is about helping us the consumer. Today we went to the sales center and Oh no I can't help you we are just here to sell you the package or phones. Ya that's another way to get you on the Phone for 3 or 4 hours. I called 4 people when I got home Omab, Jasmine and she fixed the bill by taking off $377.78 and another 113.09. Then Enreka in Mexico who told me to call this no: 8*** and talked to Ana and she had me fetch the numbers on the wireless boxes that I didn't want in the first place because when he came to switch me back I told him I did not want wireless boxes and he put them in anyways. So now I have to pay 198$ to take them out and put the hard wired ones back in and they would come the next day but that was when I said only if it doesn't cost me anything, then she said oh ya its 198$ to switch back to the hard wired boxes. This whole company is a scam! ! I will be totally surprised next month when the bill comes in normal. Also most of the channels on Direct TV were unwatchable because they were Blurry. The one guy that came said oh that's just the way it is. The next guy that came said the same thing. And NO it wasn't the setting on the TV or the Box. I have just about had it with this company. They will probably tell me oh ya since you quit and came back you are under another two years contract. Well you have the option to not sign anything. But if you don't sign it you won't get the Bundle price. They got ya coming and going and coming and going. The first lady I talked to I said I would like a transcript of this conversation sent to my email and she said we can't do that. But they sure can record you. Well Good Luck to Everyone that deals with AT&T..........

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