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JbellPringerH's profile

Traveler

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4 Messages

Saturday, July 19th, 2014 2:26 PM

Slow DSL interenet surfing after 8PM

 

July 26, 2014

I am dissatisfied with my DSL-(FastAccess-Ultra)- service. It is satisfactory during the day but after around 8:00PM internet surfing becomes so slow that at times it comes to a complete halt.

I have worked with one of your technical support people and it appears that my computer, modem and service loop to the central office is OK

Since I am retired Bellsouth supervisor who supervised central office switching and transmission technicians for most of my career, I surmise that the following is occurring. When high usage occurs during the evening hours, I am sure that U-verse customers have priority to the data bandwidth in a service area and because of data gridlock DSL customers are left with the data bandwidth remnants. I also wonder if this is due to poor data network planning or is this DSL service degradation being utilized to compel DSL customers to accept U-verse service.

I have performed tracert’s to web sites during these slow internet surfing periods and I am receiving “Request Timed Out” and “Destination Host Unreachable” messages.

This is unacceptable since I am paying for 24/7 DSL service.

Since my investments contain a sizable amount of AT&T stock I would prefer to keep my internet service with AT&T.  However, if this situation does not improve I will consider other internet providers in my area.

Thanks for your time and consideration;

 

Joseph

 

[edited for privacy-please do not post personal information]

 

Expert

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20.4K Messages

10 years ago

There should be no slowdowns in any DSL service, so I'd Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse slowdown service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉

 

Chris

_________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

ACE - Sage

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116.6K Messages

10 years ago

Meanwhile, do a speed test.

Test both wifi and with ethernet connection on multiple devices.

Print results and good luck.

 

 

(This is why I pay for premium Cox Cable internet)

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