Traveler
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4 Messages
Slow DSL interenet surfing after 8PM
July 26, 2014
I am dissatisfied with my DSL-(FastAccess-Ultra)- service. It is satisfactory during the day but after around 8:00PM internet surfing becomes so slow that at times it comes to a complete halt.
I have worked with one of your technical support people and it appears that my computer, modem and service loop to the central office is OK
Since I am retired Bellsouth supervisor who supervised central office switching and transmission technicians for most of my career, I surmise that the following is occurring. When high usage occurs during the evening hours, I am sure that U-verse customers have priority to the data bandwidth in a service area and because of data gridlock DSL customers are left with the data bandwidth remnants. I also wonder if this is due to poor data network planning or is this DSL service degradation being utilized to compel DSL customers to accept U-verse service.
I have performed tracert’s to web sites during these slow internet surfing periods and I am receiving “Request Timed Out” and “Destination Host Unreachable” messages.
This is unacceptable since I am paying for 24/7 DSL service.
Since my investments contain a sizable amount of AT&T stock I would prefer to keep my internet service with AT&T. However, if this situation does not improve I will consider other internet providers in my area.
Thanks for your time and consideration;
Joseph
[edited for privacy-please do not post personal information]
mibrnsurg
Expert
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20.4K Messages
10 years ago
There should be no slowdowns in any DSL service, so I'd Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse slowdown service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉
Chris
_________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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formerlyknownas
ACE - Sage
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116.6K Messages
10 years ago
Meanwhile, do a speed test.
Test both wifi and with ethernet connection on multiple devices.
Print results and good luck.
(This is why I pay for premium Cox Cable internet)
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