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Slow DSL interenet surfing after 8PM

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Slow DSL interenet surfing after 8PM

 

July 26, 2014

I am dissatisfied with my DSL-(FastAccess-Ultra)- service. It is satisfactory during the day but after around 8:00PM internet surfing becomes so slow that at times it comes to a complete halt.

I have worked with one of your technical support people and it appears that my computer, modem and service loop to the central office is OK

Since I am retired Bellsouth supervisor who supervised central office switching and transmission technicians for most of my career, I surmise that the following is occurring. When high usage occurs during the evening hours, I am sure that U-verse customers have priority to the data bandwidth in a service area and because of data gridlock DSL customers are left with the data bandwidth remnants. I also wonder if this is due to poor data network planning or is this DSL service degradation being utilized to compel DSL customers to accept U-verse service.

I have performed tracert’s to web sites during these slow internet surfing periods and I am receiving “Request Timed Out” and “Destination Host Unreachable” messages.

This is unacceptable since I am paying for 24/7 DSL service.

Since my investments contain a sizable amount of AT&T stock I would prefer to keep my internet service with AT&T.  However, if this situation does not improve I will consider other internet providers in my area.

Thanks for your time and consideration;

 

Joseph

 

[edited for privacy-please do not post personal information]

 

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Message 1 of 3
Expert

Re: Slow DSL interenet surfing after 8PM

There should be no slowdowns in any DSL service, so I'd Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse slowdown service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck Smiley Wink

 

Chris

_________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)

Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Message 2 of 3
ACE - Expert

Re: Slow DSL interenet surfing after 8PM

Meanwhile, do a speed test.

Test both wifi and with ethernet connection on multiple devices.

Print results and good luck.

 

 

(This is why I pay for premium Cox Cable internet)

(The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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