Signed a 1-year contract and then AT&T raised price

When I created an account with AT&T U-verse for internet service I was given a 12 month price and a price that the contract would default to once the 12 month introductory period expired. One month after introductory pricing expired the default price took effect. Immediately thereafter the price went up by 5 dollars per month. This AT&T practice of inching up the price is a historical pattern used by AT&T. I have been an AT&T customer for longer than most of their customers have been alive. Why does AT&T forever mistreat their customers? I only wish there was an option

AT&T U-verse has a price increase every February, and they did phase some Internet-only increases at the end of the month.  You can plan on that happening every year, but not every month (or at random times throughout the year which is what my experience with Charter had been).

I find it amusing how quickly the ATT employees on this website simply quote the fine print rather than acknowledge the deception of their agents. If you promise a customer something, you should live up to that promise. All this talk about promotions and fees is simply smoke and mirrors to hide that the real problem--sales reps promise a fixed price for a year, then the base price changes after a couple of months. Not the fees or taxes, but the base price.

Then they act like we should have known. Well, we do now.

Three things you need to look at:  PLAN amounts, FEE amounts and TAX amounts.

If your PLAN rate increases then yes, you need to call CS and get a credit for the amount.  You would know that by comparing the amount(s) on your last few bills.

If it's the FEES & TAXES that increase, those are exempt from any promised long term PLAN rate amounts.

Skeeter, it was my plan that increased within two months. I complained here, but no one responded. Do you think it was simply because I included it in my previous complaint? Should I have opened a new one?

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@dydxlnx wrote:

See? It is your fault for not knowing that they one-year plan they sold you on was not really a one-year plan.

Jeffer does a wonderful job of explaining that it happens every year, but completely ignores the fact that you were sold a plan at a fixed rate. He assumes that we as customers should know that when a rep sells us a plan at a fixed price for a year, it is not really fixed. It is only fixed until they decide to raise it--regardless of their promises.

 

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He said that one month after his introductory plan expired, the price went up again.  So... what does this have to do with your assertions?

Flood Better Business Bureau with complaints.  I just want a bumper sticker that says QUIT USING AT&T.

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