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Services available at my address for AT&T? Why is U-verse not available when my neighbor has it?

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Services available at my address for AT&T? Why is U-verse not available when my neighbor has it?

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Can I get U-verse? What services are available at my address for AT&T? Why is U-verse not available when my neighbor has it?

 

Thanks for your interest in AT&T and U-verse services!!

 

To check U-verse availability, go to att.com and place your address. This availability check will provide you with information of what AT&T services are available. If it shows up, great! Place your order! If it is not, there are a few reasons why it may not be available:

 

  1. Distance – If you are too far away from the serving equipment, it will not work correctly. This means a neighbor may have it but you cannot.
  2. Equipment is not available – equipment must be in the area. We do not have information if or when it will be.
  3. The area is not built for U-verse – some areas are not U-verse ready. We do not have information if or when they will be. Distance and equipment also play a role.
  4. Another competitor provides service in the area.

 

***Be sure to sign-up to be notified if and when service is available during the availability check should the service you want is not yet available.

 

AT&T now offers DIRECTV. If U-verse TV is not available, you can check to see if DIRECTV is the service for you. Click here to setup an order. 

 

Higher Internet Speed Availability

 

In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment itself must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, not to worry, you can still stay connected with our AT&T Mobile Hot Spots. 

 

Gigabit Speeds, When Is It Coming?

 

You will find information here of current Gigabit cities and locations of cities being explored. If you want to get Gigabit service, click here to order. You can also log into your account at att.com to see if higher speeds are available. 

 

The forums team does not have information if or when U-verse will be available but you can track plans of future Gigapower deployments here.

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 84
Community Support

Re: Services available at my address for AT&T? Why is U-verse not available when my neighbor has it?

If you have additional questions, please feel free to send us a private message here.

 

-ATTU-verseCare

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 84
Contributor

Re: Can I get U-verse?

Thursday had my landline changed over to go through router with voice & Internet.  

Today I was getting alot of static on phone.  I called 1 877 737-2478.  Girl heard all the static and said she would check the phone and that we would be disconnected and then she would call us. Our phone now has NO LINE.  Cannot make calls or receive calls.   Line is dead.   Also the Router that was installed Aug 4th needed a battery for backup.  I got the battery, but the door that is on the bottom will NOT open to allow you to put the battery in.  I need the technician to come back, Marcus, and install the battery backup. 

 

  FIRST priority is to get me a LINE again on my phone.      **   I could not get on to ATT.COM/REPAIR and report problem.   DID NOT RECOGNIZE my email address ** nor my present Account Number on my Aug 2 bill.   Account No. **   Installation of new service was August 4th.

 

Please get my phone line up and running as soon as possible.   I then need someone out here to load the battery in the router.   

 

Thank you.

 

**

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 3 of 84
Tutor

What's preventing the fiber availability at my address

Hello,

 

In our neighborhood - north Plano -75025,  fiber was installed about 6 months ago. When I check for the availability of  fiber at my address, the tool shows that it's not available. However, when I check for the fiber availability on the house that's behind us it shows that the fiber connectivity is available at 1Gbps What' s interesting is that the fiber goes through the alley that's between both the houses. How long would it be before I can get the fiber at my address? Currently,  I have Uverse at 18 Mbps.

Message 4 of 84
Administrator

Re: What's preventing the fiber availability at my address

Hi @jc75025,

 

We can look into this. We will be sending you a private message. Click here to reply back and let us know via this thread one you have replied to the PM. On the right side of the page you will see an article Why are faster speeds not available under Internet Hot Topics, take a look at that. 

 

-ATTU-verseCare


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 84
Contributor

Can att Extend DSL into new subdivision?

Can att extend their 24mbps dsl line into a brand new subdivision in a city that im building a house in? There's currently 12 houses and more are being built. All of the city including the street at the entrance of the subdivision gets 24mbps att dsl. We do not get cable due to the cable company that was being used went bankrupt. Who can I talk to?
Message 6 of 84
Tutor

Re: What's preventing the fiber availability at my address

Hello,

 

thanks for looking into this. I have replied to your PM. Please let me know if I can provide any other information to have this resolved. 

Message 7 of 84
Contributor

Available anytime soon

Similar question as the person from Plano, TX asked: AT&T Fiber was dug in our neighborhood at the end of September, and we were given a flyer at that time that said "AT&T Gigapower" would be available soon.  Well, the digging was completed nearly three months ago, and we haven't heard a peep since.  Each time I check to see if it's available yet, I obviously get told that other services available, but not Uverse or Fiber.  I have also chatted and called, and no one knows anything.  What in the world is going on, and why is it so difficult for AT&T to put out a timeline of some sort to indicate when service will become available?  The more this goes on, the more satisfied I become with Comcast.

Message 8 of 84
Contributor

How can I get uVerse TV (not Direct TV)

I am looking at getting ATT as my TV provider.
When I do pricing, it says only uVerse internet up to 45M is available, and NO uVerse TV, but I can get DIRECTTV.

I couple of month ago I helped a friend 1 block over get ity and they were offerred uVerseTV and up to 72M.

 

I am located diagonaly (125 ft) from an ATT CEV(..Equipment Vault) which like an underground vault!

i am located on a street where they tore it up, to lay a 'honeycomb' tunnel to lay fiber.

 

Now a little history,

I hav been an ATT customer for years and was an ATT DSL Internet customer from PRODIGY to AMERITECH to SBCGLOBAL to ATT) . I finally gave up and went to cable for internet a couple years ago for SPEED.

 

When DSL was first provisioned., all that I was originnaly offerred was `1,5M, over 15 years ago. Worked with the provisionling company via David (in DSL DIRECT forum) and he got me bumped from 1.5 to 3. Supposedly the automatic system did not have me mapped correctly.

Same thing happenned again when 6M was deployed and online would not let me upgrade. Again David got me upgraded.
Somewhere along the line my line may have been rerouted to fix problems.

I could post more detailed info, but dont want to do so in a public forum.

I am in Dayton OH, and my phone begins with 937-274-xxxx

Can I try to see why uVerseTV is not offered, and someone one block over has it!

Message 9 of 84
Contributor

Poor Internet Service

I was told by an AT&T that my home is too far from the line loop.  How do I go about getting AT&T to install the additional cabling so the service could reach my area of the subdivision?  This has been a very big disappointment and I am under a 2 year contract.

Message 10 of 84
Contributor

No service!!!

I live in Baldwyn Ms. I can't even get a house phone let alone internet service, but my uncle lives across the street and has both. This is unacceptable in 2016 I can't even get a dang house phone.
Message 11 of 84
Contributor

Re: Can att Extend DSL into new subdivision?

BUMP no at&t people wanting to help?
Message 12 of 84
Contributor

Internet or DSL

I want to know why everyone around me can get internet but I can't. I've put my address and it says we can't have it, and then I put in my in laws address which does have internet through you all and it says they can't get it and they live above me and do have it.
Message 13 of 84
Contributor

Box to connect fiber to house

I am interested in switching to your fiber, but I rent the house in which I reside. What size and how is the connection made? Does anything need to be mounted to the house?

Message 14 of 84
Contributor

Internet in rural area

When I chose to move into the current house I'm in I checked to ensure internet was available before I accepted the house. It was so the next morning I called to set up install and was told internet was not available. I've now been forced to get satellite internet with a required 2 year contract only 18GB a month and a $400 cancellation fee. I'm active duty and this really scares me but I need service in my home. When is ATT going to fix this as I was told on the phone I shouldn't have done anything online I should have called. If your options online are not good why have it.
Message 15 of 84
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