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Services available at my address for AT&T? Why is U-verse not available when my neighbor has it?

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Services available at my address for AT&T? Why is U-verse not available when my neighbor has it?

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 Why Can't I Get U-verse?

 

First, thanks for your interest in AT&T and U-verse services. I am sure you are wondering why U-verse TV and some internet services are not available at your address. You may be wondering why is U-verse not available when your neighbor has it. This article will explain below.  

  

  1. Distance – If you are too far away from the equipment providing the signal, certain services may not be available. This means a neighbor may have it but the service or certain speeds are not at your address. 
  2. Equipment is not available – U-verse equipment must be in the area. We do not have information if or when it will be. Your address will appear online once equipment has been placed. 
  3. The area is not built for U-verse – some areas are not U-verse ready. The ATTCustomerCare team does not have information if or when it will be. Distance and equipment can play a key in instances like this.
  4. Another competitor provides service in the area.

Other TV Options 

DIRECTV Satellite Serivce - Order Now.

DIRECTV NOW streaming service - Watching TV is a click away

 

High Speed Internet Speed Availability

In order to get higher speeds, you must be within a certain distance of the serving equipment or the equipment must be present in the area. Points 1 and 2 apply in these scenarios. If internet is not available, there are other options:

Gigabit Speeds, When Is It Coming?

You will find information here of current Gigabit cities and locations of cities being explored. If you want to get Gigabit service, click here to order. You can also log into your account at att.com to see if higher speeds are available. 

 

Note: The ATTCustomerCare team does not have information if or when U-verse will be available but you can track plans of future Gigapower deployments here.

 

To check U-verse availability go to att.com and enter your address. A list of available services will display.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 3 of 130
Former Employee

Is U-verse Available at My Address?

Checking Your Address for U-verse Availability

 

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Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Message 1 of 130
Former Employee

Re: Is U-verse Available at My Address?

This is a simple process, just enter your address and you're done! 

 

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

Keep in mind; I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Message 2 of 130
Community Support
Solution
Accepted by Community Support (Community Support)
Accepted by ATTCustomerCare
‎09-08-2017 8:39 AM

Re: Services available at my address for AT&T? Why is U-verse not available when my neighbor has it?

If you have additional questions, please feel free to send us a private message here.

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 4 of 130
Contributor

Re: Can I get U-verse?

Thursday had my landline changed over to go through router with voice & Internet.  

Today I was getting alot of static on phone.  I called 1 877 737-2478.  Girl heard all the static and said she would check the phone and that we would be disconnected and then she would call us. Our phone now has NO LINE.  Cannot make calls or receive calls.   Line is dead.   Also the Router that was installed Aug 4th needed a battery for backup.  I got the battery, but the door that is on the bottom will NOT open to allow you to put the battery in.  I need the technician to come back, Marcus, and install the battery backup. 

 

  FIRST priority is to get me a LINE again on my phone.      **   I could not get on to ATT.COM/REPAIR and report problem.   DID NOT RECOGNIZE my email address ** nor my present Account Number on my Aug 2 bill.   Account No. **   Installation of new service was August 4th.

 

Please get my phone line up and running as soon as possible.   I then need someone out here to load the battery in the router.   

 

Thank you.

 

**

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 5 of 130
Tutor

What's preventing the fiber availability at my address

Hello,

 

In our neighborhood - north Plano -75025,  fiber was installed about 6 months ago. When I check for the availability of  fiber at my address, the tool shows that it's not available. However, when I check for the fiber availability on the house that's behind us it shows that the fiber connectivity is available at 1Gbps What' s interesting is that the fiber goes through the alley that's between both the houses. How long would it be before I can get the fiber at my address? Currently,  I have Uverse at 18 Mbps.

Message 6 of 130
Administrator

Re: What's preventing the fiber availability at my address

Hi @jc75025,

 

We can look into this. We will be sending you a private message. Click here to reply back and let us know via this thread one you have replied to the PM. On the right side of the page you will see an article Why are faster speeds not available under Internet Hot Topics, take a look at that. 

 

-ATTU-verseCare


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 130
Contributor

Can att Extend DSL into new subdivision?

Can att extend their 24mbps dsl line into a brand new subdivision in a city that im building a house in? There's currently 12 houses and more are being built. All of the city including the street at the entrance of the subdivision gets 24mbps att dsl. We do not get cable due to the cable company that was being used went bankrupt. Who can I talk to?
Message 8 of 130
Tutor

Re: What's preventing the fiber availability at my address

Hello,

 

thanks for looking into this. I have replied to your PM. Please let me know if I can provide any other information to have this resolved. 

Message 9 of 130
Tutor

Available anytime soon

Similar question as the person from Plano, TX asked: AT&T Fiber was dug in our neighborhood at the end of September, and we were given a flyer at that time that said "AT&T Gigapower" would be available soon.  Well, the digging was completed nearly three months ago, and we haven't heard a peep since.  Each time I check to see if it's available yet, I obviously get told that other services available, but not Uverse or Fiber.  I have also chatted and called, and no one knows anything.  What in the world is going on, and why is it so difficult for AT&T to put out a timeline of some sort to indicate when service will become available?  The more this goes on, the more satisfied I become with Comcast.

Message 10 of 130
Tutor

How can I get uVerse TV (not Direct TV)

I am looking at getting ATT as my TV provider.
When I do pricing, it says only uVerse internet up to 45M is available, and NO uVerse TV, but I can get DIRECTTV.

I couple of month ago I helped a friend 1 block over get ity and they were offerred uVerseTV and up to 72M.

 

I am located diagonaly (125 ft) from an ATT CEV(..Equipment Vault) which like an underground vault!

i am located on a street where they tore it up, to lay a 'honeycomb' tunnel to lay fiber.

 

Now a little history,

I hav been an ATT customer for years and was an ATT DSL Internet customer from PRODIGY to AMERITECH to SBCGLOBAL to ATT) . I finally gave up and went to cable for internet a couple years ago for SPEED.

 

When DSL was first provisioned., all that I was originnaly offerred was `1,5M, over 15 years ago. Worked with the provisionling company via David (in DSL DIRECT forum) and he got me bumped from 1.5 to 3. Supposedly the automatic system did not have me mapped correctly.

Same thing happenned again when 6M was deployed and online would not let me upgrade. Again David got me upgraded.
Somewhere along the line my line may have been rerouted to fix problems.

I could post more detailed info, but dont want to do so in a public forum.

I am in Dayton OH, and my phone begins with 937-274-xxxx

Can I try to see why uVerseTV is not offered, and someone one block over has it!

Message 11 of 130
Contributor

Poor Internet Service

I was told by an AT&T that my home is too far from the line loop.  How do I go about getting AT&T to install the additional cabling so the service could reach my area of the subdivision?  This has been a very big disappointment and I am under a 2 year contract.

Message 12 of 130
Contributor

No service!!!

I live in Baldwyn Ms. I can't even get a house phone let alone internet service, but my uncle lives across the street and has both. This is unacceptable in 2016 I can't even get a dang house phone.
Message 13 of 130
Contributor

Re: Can att Extend DSL into new subdivision?

BUMP no at&t people wanting to help?
Message 14 of 130
Contributor

Internet or DSL

I want to know why everyone around me can get internet but I can't. I've put my address and it says we can't have it, and then I put in my in laws address which does have internet through you all and it says they can't get it and they live above me and do have it.
Message 15 of 130
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