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Teacher

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2 Messages

Tuesday, March 17th, 2015 6:53 PM

Closed

Reward card scam

Judging from the posts, I am not the only one taken in.  There was supposed to be a $200 reward card for originally signing up.  It never arrived.  A phone call informed me that it took a couple of months to process....piffle.  A second call resulted in an apology for no card and by way of recompense, high (?) speed internet was offered as a sop.  Again no card!.  Called again and received another apology, a promise to correct the situation and...would I like to try the U300 service?  This was January....waited on the 300 channels, they never arrived...the card never arrived...if fact, nothing arrived.

Called again yesterday, went through a supervisor for whom English was not a native tongue.  Finally received the 300 channels only to find out I had been paying for them since January.  But, bright spot, the upgrade came with another reward card....which was never received.  

Finally was referred, for the first time to the reward center and was informed...SORRY, time has elapsed, we sent you a letter.

How many others have been scammed by this crap?  It will make a great episode for Judge Judy.

Accepted Solution

Official Solution

Employee

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420 Messages

2 years ago

Hello Community,

You can find answers to most of your Reward Card question on our Reward Card Homepage

This includes:

You can also contact our Reward Center if your Reward Card was lost or stolen.

Thanks

Tim, AT&T Community Specialist

Accepted Solution

ACE - Professor

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2.6K Messages

9 years ago

Reward cards are not a scam.

 

You need to go to this site to redeem your rewards ATT Reward Center

Teacher

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2 Messages

9 years ago

How many people have had a bad experience with the reward card?  Not receiving it, not being informed of expiry, etc.

Community Support

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6.7K Messages

9 years ago

Hello @jfmobile,

I am sorry about the issues you had with getting the reward card. We will be glad to help. If you could please chat with us by selecting the product you need assistance with!

In the meantime, let me know if you have any other questions or concerns!

 

-David T

 

Tutor

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4 Messages

9 years ago

This worries me because I think I'm in the same predicament. My cards were supposedly mailed on 2/25/15 and haven't received them yet. When I called the reward center they apologized and stated they will reissue the cards and I will have to wait an additional 3-4 weeks. I guess my issue is how come no one knows anything about who ships the reward cards, no tracking number. I get this feeling that I will be waiting til July. Already don't agree I have to wait an additional 4 weeks for a mistake At&t done.

Tutor

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4 Messages

9 years ago

Should have received two reward cards $100 each weeks ago, to this day nothing. When I call..they just apologized and state can reissue. Whats the reason why I haven't received the ones that were mailed out already.? How come you don't know if they were actually mailed out even though your system says so? Point being..what will a reissue do if you're not physically mailing them out. A different location gets this notification to reissue but there is no contact info for this team. GO FIGURE.

ACE - Professor

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5.8K Messages

9 years ago

I never had problems with mine. I followed the instructions at the reward card site and they came. You have to read the details of the rewards program and follow the instructions to redeem them.

Contributor

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1 Message

9 years ago

Reward cards are apparently a scam. I think if they do exist, I think there are AT&T employees who steal them so they never get to the customer, then the company says too bad, screw you.

Yesterday I had the following experience:

I called AT&T to find out when we were going to get our $200 reward for signing up, and was told that it had already been used and it wasn't their problem. It was intercepted, probably either by someone at AT&T or at the post office. We filed a police report and have to file one with the post office as well.

So, I guess we'll be going back to Comcast as soon as they can get someone out to install it and cancel AT&T.

Wednesday was the last day of my husband's 6 month IT contract, so $200 would really come in handy right now. Not sure if he can get unemployment this time, or if it will run out before he finds another job, which has happened in the past. When your only income is food stamps, you can't buy gas for your car ( how are you supposed to get to job interviews) or even shampoo and toilet paper--have to hope the local food pantry has some. We need internet access for job hunting, and thought we could take advantage of signing up and getting something back when we moved. So much for that. Comcast has a $10 a month option for low income families with school aged children, anyway. $200 would have bought a few tankfuls of gas or bus fares to look for work....

Tutor

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2 Messages

9 years ago

If you look at the topics on this forum and other ATT boards, you will see that this is an ongoing problem that ATT can't seem to solve. ATT owes me $250 in gift cards. I finally got tired of their rude customer service and calling their customer service both wireless and cable AND their rewards center customer service. After months of trying to resolve this, I finally placed a complaint with the FTC and in my complaint referred to this board and other boards showing that this problem is common and on-going.

 

I have two cellphones, internet, and cable TV with ATT. When I signed up online, I was promised $400 total in Rewards Cards. I was supposed to receive certain amount for signing up for cable, another amout for signing up for internet, another for signing up for those two online, and an extra mount for already haveing two cell phones with them. When it came down to it, I never received the notifications in the mail telling me how to redeem my cards. After calling the reward center customer service, I was about to get $200 in cards. The customer service agent claimed that she didn't see the other $200. Really?!

 

That led to dozens of calls to the general customer service trying to figure out how to get what ATT promised me. Every time I called, the agents that answered would give me a different excuse or different reason as to why I haven't gotten the cards. All of them claimed that they could not see what promotion I was offered. Again, really?! So, when customers log in to their website to pay a bill and an offer for additional service pops up, ATT does not keep track of what they are actually offering customers? Not only this, but the email confirmation I received when I signed up for the internet and cable didn't have what was offered to me either. That's so convenient. So, when customers complain about not being given what they were offered, there is no way for customers to prove the offer because ATT does not include in its confirmations what they actually offered you. Nor does what they offered you show up anywhere on your account online.

 

To make matters worse, the last time I called to try to get this straightened out, an agent offered me a $50 gift card to upgrade my TV service. Being stupid, I accepted it. Do you think I got that one either? No! So, all in all, ATT owes me $250 in rewards cards.

 

Don't waste your time and energy trying to settle this with customer service. You will never get anything resolved dealing with them; even after months of calling them to try to straighten things out. 

 

Just file a complaint with the FTC so that ATT can stop scamming their customers with these offers of gift cards that they don't intend to actually give to their customers. I filed my complaint online with the FTC about two weeks ago and I'm waiting to hear back from them. 

 

After this gift card debacle is taken care of, I STILL have to settle another thing with ATT. A few years ago, at another apartment, one of their servicemen damaged my landlord's property while installing cable and internet. I had to pay my landlord out of my own pockets for the damage they cause. One of their regional managers told me that the installation charge and my first month's bill would be taken care of by ATT. I thought that they took care of both of those charges as they promised. A few years later, I'm adding another cellphone to my ATT wireless account and was told by an agent that I had an outstanding cable bill with ATT and that I would have to pay it before I got the phone. When I asked her the account number and address where the account is listed, lo and behold, it's the address where their tech damaged my landlords property. Turns out that ATT never took off the charges for the installation and the first bill. So, I was forced to pay over $200 just to add the new phone. That's the next issue I have to deal with when it comes to ATT and I'm sure that one won't be resolve either and that I'll be forced to file another FTC complaint. Thank goodness I kept the pictures of the damage and the emails between me and the manager regarding it. Otherwise, as with the gift cards, I'd have not proof.

 

Being an ATT customer is such a hassel. Can't wait until my current contract is over on the two cellphones I have. I plan on going to another cell phone provider and changing my internet and cable to another provider as well. ATT has wasted so much of my time and energy with their horrible business practices and useless customer service. 

ACE - Expert

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34.7K Messages

9 years ago

@lmmoore, How in the world did you go through your entire service period at that first installation (the one where your landlord's property was damaged) with an installation charge and the first month's bill sitting on your account and not know it?  On that, I call, well, you know.

 

On the reward card situation, I think the rewards cards having to be redeemed is rather shady.  However, the fact that the cards must be redeemed is in the terms available online.  Of course it's an attempt to get you to forget about them.  I didn't.  I got the post card.  I redeemed them.  Post cards do get lost in the mail.  People do get busy and forget.  AT&T signs up hundreds of thousands of new U-verse customers every quarter.  Only a tiny fraction of that number post here to complain about missing their rewards cards.  Sure, some people never complain.  Some people forgot about them.  But, what do you want to bet a lot of people get their rewards cards like they're promised?

 

Another issue many experience is that you lose any bonus for online ordering as soon as you contact a CSR about your order prior to it being completed.  The online ordering bonus is intended to encourage you not to use the expensive humans; once you do, no bonus.

 

 

 

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