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Returning equipment

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Returning equipment

When going to UPS to return UvErse equipment to ATT, does UPS already know the address? If not, what is it?
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Message 1 of 12
ACE - Expert

Re: Returning equipment

Just take the unboxed equipment along with your account number to UPS.  They will box it up for you.

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Message 2 of 12
Contributor

Re: Returning equipment

Do they (UPS) know the address?
Message 3 of 12
ACE - Expert

Re: Returning equipment

A "The UPS Store" knows how to accept a U-verse equipment return, you do not need to provide the address to ship it to.  You only need to provide the equipment and your 9-digit U-verse Account Number.  Note it has to be a "The UPS Store," not a UPS shipping office or another shipping storefront that accepts UPS shipments.

 

Please be sure to get and hold on to the receipt they give you for your equipment.  It contains the serial numbers and a tracking number which serves as proof of return, in case your equipment gets lost between The UPS Store counter and your account record at AT&T.

 

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Message 4 of 12
ACE - Professor

Re: Returning equipment

Yes they know the address. Make sure your keep your shipping receipt to prove you returned the equipment.
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Message 5 of 12
ACE - Expert

Re: Returning equipment

Yes.  You will get a receipt.  Hang on to it in case there's any issues.

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Message 6 of 12
Contributor

Re: Returning equipment

I know I will get a receipt. The question is does UPS know where to send it?
Message 7 of 12
ACE - Expert
Solution
Accepted by topic author
Accepted by Ref101
‎10-06-2016 6:47 PM

Re: Returning equipment

@Ref101, yes. 

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Message 8 of 12
Contributor

Re: Returning equipment

Do I need to return the Netgear Wi-Fi extender too?

Message 9 of 12
ACE - Expert

Re: Returning equipment


@AmyOib wrote:

Do I need to return the Netgear Wi-Fi extender too?


Probably not.  Did AT&T install this?

 

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Message 10 of 12
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Contributor

Re: Returning equipment

Yes, AT&T installed it. In other words plugged it in to outlet.
Message 11 of 12
ACE - Expert

Re: Returning equipment

I'm asking because most modern AT&T Internet accounts would not use Netgear equipment. 

Do you know what kind of account you are ending?

What other equipment did AT&T provide?

Can you provide the exact model number of the Netgear equipment?

 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 12
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