Contributor
•
3 Messages
Returning equipment
When going to UPS to return UvErse equipment to ATT, does UPS already know the address? If not, what is it?
Contributor
•
3 Messages
Accepted Solution
Official Solution
litzdog911
ACE - Sage
•
53.6K Messages
8 years ago
@Ref101, yes.
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
8 years ago
Just take the unboxed equipment along with your account number to UPS. They will box it up for you.
0
0
Ref101
Contributor
•
3 Messages
8 years ago
0
0
JefferMC
ACE - Expert
•
35K Messages
8 years ago
A "The UPS Store" knows how to accept a U-verse equipment return, you do not need to provide the address to ship it to. You only need to provide the equipment and your 9-digit U-verse Account Number. Note it has to be a "The UPS Store," not a UPS shipping office or another shipping storefront that accepts UPS shipments.
Please be sure to get and hold on to the receipt they give you for your equipment. It contains the serial numbers and a tracking number which serves as proof of return, in case your equipment gets lost between The UPS Store counter and your account record at AT&T.
0
0
browndk26
ACE - Professor
•
5.8K Messages
8 years ago
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
8 years ago
Yes. You will get a receipt. Hang on to it in case there's any issues.
0
0
Ref101
Contributor
•
3 Messages
8 years ago
0
0
AmyOib
Contributor
•
2 Messages
6 years ago
Do I need to return the Netgear Wi-Fi extender too?
0
0
JefferMC
ACE - Expert
•
35K Messages
6 years ago
Probably not. Did AT&T install this?
0
0
AmyOib
Contributor
•
2 Messages
6 years ago
0
0