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Report log in problems

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Report log in problems

I want to tell you guys that both the myatt.com  and the att app both have a problem of logging in to the account to pay the bill. No this is not a internet issue, this issue is on there side not yours. It looks like the log in is caught up in a loop.  I had to pay by phone. I suggest others to do the same I know there is a $5.00 dollar charge but it is the only way right now until ATT fixes this issue. Don't let anyone tell you this is a internet issue cause it is not, It is just the log in is stuck in a loop.

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Message 1 of 4
Administrator

Re: Report log in problems

Hello @ddshom2

We understand your concern with not being able to pay your bill online. We appreciate the feedback and will take a look into this issue to see what's going on here.


What error are you getting if any at all or is it just not loading?

Charles, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 4
Contributor

Re: Report log in problems

It is not loading. After you log in the account. It doesn't go no further
than that. Like the log in is stuck in a loop. Don't know if it
straightened out or not. Please let me know thank you and let others know
you have fixed the problem please thank you.
Message 3 of 4
Administrator
Solution
Accepted by Administrator (Administrator)
Accepted by ATTKevin
‎05-24-2019 5:53 PM

Re: Report log in problems

Hello @ddshom2

 

Thank you for bringing this to our attention! While we work on a solution, try these troubleshoot options for the next time you want to pay your bill with the app.

 

Aminah, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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