Contributor
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2 Messages
Report log in problems
I want to tell you guys that both the myatt.com and the att app both have a problem of logging in to the account to pay the bill. No this is not a internet issue, this issue is on there side not yours. It looks like the log in is caught up in a loop. I had to pay by phone. I suggest others to do the same I know there is a $5.00 dollar charge but it is the only way right now until ATT fixes this issue. Don't let anyone tell you this is a internet issue cause it is not, It is just the log in is stuck in a loop.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @ddshom2
Thank you for bringing this to our attention! While we work on a solution, try these troubleshoot options for the next time you want to pay your bill with the app.
Aminah, AT&T Community Specialist
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ATTHelp
Community Support
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231.3K Messages
5 years ago
Hello @ddshom2
We understand your concern with not being able to pay your bill online. We appreciate the feedback and will take a look into this issue to see what's going on here.
What error are you getting if any at all or is it just not loading?
Charles, AT&T Community Specialist
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ddshom2
Contributor
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2 Messages
5 years ago
than that. Like the log in is stuck in a loop. Don't know if it
straightened out or not. Please let me know thank you and let others know
you have fixed the problem please thank you.
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