I am so sorry about the issues you are having with your DVR, but we will be glad to help. If power cycling the DVR and doing a non-destructive recovery:
Unplug the DVR
Plug the DVR power back
When you see 3 dots on the screen unplug the DVR and then plug the power back
Repeat step 3 two more times
You should see a gear on the screen.
do not help, we may need to replace the DVR. We can definitely help with that and will send you a private message.
AT&T Customer Care
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It worked for a few hours, but not anymore. I've been trying since Tuesday. I suppose I need a new receiver. Really annoying since I just switched to U-Verse. Maybe I made the wrong decision to change.
Pramos920 - Have you tried a destructive reboot (you lose recordings)? Last resort before replacement. Works for some. worked for me.
Do this on the front panel of the DVR itself, not on the remote:
1. Press and hold down the power button. 2. Within 1 second, also press and hold down the OK and down arrow buttons. 3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow. 4. When you see a gear appear on the screen, release OK and down arrow.
The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I had this happen. I spent about 2 hours on it last night so I was overly annoyed. I reset the thing about 30 times. Removed the HDD and did a "disaster reset"....nothing. I called tonight and the dude one the phone was hard to understand and no help. He scheduled me an apt that is 4 days from now. Needless to say I figured it out on my own. I moved my Cat 5 cable to a different port on the modem and it came on. It would be beneficial for AT&T to post a description for what the error codes mean. I obviously need a new modem not a DVR. You should pay me to troubleshoot for you guys since no where on this site have I seen a post that said to try a different Ethernet port.