Red X number 8

Hi @Pramos920,

I am so sorry about the issues you are having with your DVR, but we will be glad to help. If power cycling the DVR and doing a non-destructive recovery:

1. Unplug the DVR
2. Plug the DVR power back
3. When you see 3 dots on the screen unplug the DVR and then plug the power back
4. Repeat step 3 two more times
5. You should see a gear on the screen.

do not help, we may need to replace the DVR. We can definitely help with that and will send you a private message.

-David T

Pramos920 - Have you tried a destructive reboot (you lose recordings)? Last resort before replacement. Works for some. worked for me.

Do this on the front panel of the DVR itself, not on the remote:

1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.

The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.