Contributor
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2 Messages
Red X number 8
Just had U-verse installed on June 30th. Was watching tv, then it turned off. Came back on with a red x. Tried everything posted in community, and now it has a red x with number 8.
Contributor
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2 Messages
Just had U-verse installed on June 30th. Was watching tv, then it turned off. Came back on with a red x. Tried everything posted in community, and now it has a red x with number 8.
ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @Pramos920,
I am so sorry about the issues you are having with your DVR, but we will be glad to help. If power cycling the DVR and doing a non-destructive recovery:
do not help, we may need to replace the DVR. We can definitely help with that and will send you a private message.
-David T
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Pramos920
Contributor
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2 Messages
10 years ago
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aviewer
Expert
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10.1K Messages
10 years ago
Pramos920 - Have you tried a destructive reboot (you lose recordings)? Last resort before replacement. Works for some. worked for me.
Do this on the front panel of the DVR itself, not on the remote:
1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.
The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.
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Ngors041
Contributor
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1 Message
8 years ago
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