07-14-2014 3:33 PM
I am so sorry about the issues you are having with your DVR, but we will be glad to help. If power cycling the DVR and doing a non-destructive recovery:
do not help, we may need to replace the DVR. We can definitely help with that and will send you a private message.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
07-17-2014 6:49 PM
07-17-2014 7:06 PM
Pramos920 - Have you tried a destructive reboot (you lose recordings)? Last resort before replacement. Works for some. worked for me.
Do this on the front panel of the DVR itself, not on the remote:
1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.
The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.
02-17-2016 6:31 PM
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
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