07-14-2014 3:33 PM
I am so sorry about the issues you are having with your DVR, but we will be glad to help. If power cycling the DVR and doing a non-destructive recovery:
do not help, we may need to replace the DVR. We can definitely help with that and will send you a private message.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.
07-17-2014 6:49 PM
07-17-2014 7:06 PM
Pramos920 - Have you tried a destructive reboot (you lose recordings)? Last resort before replacement. Works for some. worked for me.
Do this on the front panel of the DVR itself, not on the remote:
1. Press and hold down the power button.
2. Within 1 second, also press and hold down the OK and down arrow buttons.
3. All 3 front panel lights (red, green, blue will come on). At this point, release the power button, but continue holding down OK and down arrow.
4. When you see a gear appear on the screen, release OK and down arrow.
The system will reload the factory software from the network. This will take 20-30 minutes, and then the system will reboot.
02-17-2016 6:31 PM
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