Rebate

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Rebate

I have recently upgrade from regular DSL to U-verse i ordered it on 5/30/11 i had the gateway router it was suppose to be rebated 100 dollars but i didn't see any mail on the rebate. I just check it right now it said expires on 8/5/2011 and it said the redeem reward sent on 6/23/2011. I never receive any mail. Is it possible to do my rebate i don't want to pay that extra 100 for no reason...

Message 1 of 13 (22,512 Views)

Re: Rebate

[ Edited ]

You needed to log on and request your rebate.  It's too late now if it's expired.  I got U-Verse on 6/30 and received my $150 rebate about a week ago.

Message 2 of 13 (22,511 Views)
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Accepted by topic author ngocxnguyen23
‎09-30-2015 1:39 AM

Re: Rebate

This is from the U-verse offer details:

 

AT&T Reward Card fulfillment (Applicable to all offers which provide Reward Cards):

Card redemption required. Card sent 4-6 weeks after redemption to customers who retain qualifying service(s). Not redeemable for cash, for use at automated gasoline pumps or for cash withdrawal at ATMs. Card expires 90 days after issuance. For cardholder agreement/terms and conditions go to http://rewardcenter.att.com/myrewardcard/agreement.pdf. 


 

Whoever sold you the U-verse service should have mentioned these details.

 

While your rewards are now expired it wouldn't hurt to call CS and mention you didn't know you had to redeem them online while sales never told you that. Have seen some customers have new ones issued and it may have to do with which rep you talk to. Good luck.

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 3 of 13 (22,489 Views)

Re: Rebate

I received notices in the mail as well as email.

Message 4 of 13 (22,470 Views)
Contributor

Re: Rebate

[ Edited ]

It took me almost TWO YEARS to get a $50.00 rebate on a phone and I TOO am waiting on my router rebate.  The site says it was mailed to me; when I called I was told it was credited to my account.  I never received either. 

 

I think ATT is scamming good folks like us. [Per Guidelines:  Keep it Relevant and Appropriate].

Message 5 of 13 (21,436 Views)

Re: Rebate

No, it's not a scam at all.  You just have to go on-line and request the rebate cards after you have had your service for 30 days or more.

Message 6 of 13 (21,431 Views)
Contributor

Re: Rebate

My rebates expired before I even realized they were available. I called CS, and the rep took care of it  with no argument.  Supposed to be in the mail, (4-6 weeks). Cross my fingers. I've had a couple problems with my bill too, but they always take care of it when I call. Keep an eye on your bill. If you have a legitimate problem they'll take care of you. Squeaky wheel gets the grease. 

Message 7 of 13 (21,366 Views)

Re: Rebate

I was never told that I had to do anything online to get my reward!!! I was just told that they would send my $100 rebate on a visa card. Now I'm finding out it's expired!! I get nothing!! These people really do suck!! PLEASE INFORM ALL EMPLOYEES BETTER!!!!

Message 8 of 13 (20,983 Views)

Re: Rebate

Call customer service and they will probably reinstate your rebates.  I received emails and snail mail notices after 30 days to go on-line and request the VISA cards.

Message 9 of 13 (20,976 Views)
Contributor

Re: Rebate

Good Morning,

I too purchased a Gateway and was told there was a rebate for $100.00 available. Can someone please tell me how do I obtain it?

Thank you,

Dennis

Message 10 of 13 (17,288 Views)
Expert

Re: Rebate


nymets251117 wrote:

 

Good Morning,

I too purchased a Gateway and was told there was a rebate for $100.00 available. Can someone please tell me how do I obtain it?

Thank you,

Dennis


Did you redeem your rebate at the Reward Center website?

Message 11 of 13 (16,264 Views)
Master

Re: Rebate

Agree with Texasguy, and you have to check the rewards center to redeem your rebate.

 

The rebate guidelines/link to the rewards center were already written in a previous post in this thread.

 

http://forums.att.com/t5/U-Verse-Billing/Rebate/m-p/2835869#M9049

 

Good luck.

 

Uniblurb3

If you get to thinking you're a person of influence, try ordering someone else's dog around.

Need help? Contact AT&T at 800-288-2020.
Message 12 of 13 (16,261 Views)
Contributor

Re: Rebate

[ Edited ]

i purchased a gateway in dec 2012 and had never redeemed my $100 reward card, completely forgot about it.  i moved 2 months later and was unable to use what i had from att and had to purchase another.  I argued the fact that i had just purchased a gateway 2 months earlier.  I was told that the speed was different/slower at my new place and my old gateway would not work.  i quickly remembered they owed me a $100 rebate from months ago so when i got the new reward notice for the 2nd gateway in the mail i called instead of going online.  i told the rep that i never recieved my first reward,  i gave my acct # and sure enough both rewards were there on her screen. She then said she would get them started and i should recieve them in 4-6 wks.  now i wait.  i called {Inappropriate content removed} then pressed 1, 2, 3 to speak to a rep   

Message 13 of 13 (10,152 Views)
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