11-26-2012 2:29 PM - edited 11-26-2012 2:32 PM
I actually did tech support for uverse for 2 years back when they were using 2wire gateways and what not. My question is this. I live in a home behind a business. We both have the same address but my actual house has a B or D to it. Apt #B or #D. Uverse prem tech said that our service is going through the business so if they cancel their att service it will disconnect ours and we may have issues. Anyone ever heard of something like that? I don't own the business and am in no way affiliated with it. If it's no biggie i won't worry about it but if it is going to cause issues... heh. **oh and i have a regular billing account number but if i click on contact us it sends me to small business support... maybe coincidence but just thought i'd throw that in.
Solved! Go to Solution.
11-26-2012 3:35 PM
11-26-2012 3:39 PM - edited 11-26-2012 3:46 PM
Can't see where that would be correct. As long as you have a seperate unit number as in your example "B" or "D" it shouldn't matter what "A", "C", or E, F, G, H or even the main business does.
That would be like in my office building where we all have the same address 2929 Any Street, Suite 100 thru 120 are on the first floor and 200 thru 230 are on the second floor so if anyone in any suite disconnected service then mine would be disconnected too? Not a chance. Trust me.
Now the entry cable might be in the main business and then cables to the units feed from there but if they cancelled service that would have no effect on your service. Two seperate account numbers with two seperate addresses.
No need to worry.
"If you find this post helpful and it solved your issue please mark it as a solution. This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!