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Property Damage

Tutor

Property Damage

Hi,

 

I have been trying to get in touch with someone to fix the damage that was done to my property when ATT did the install.  It was a new install and they had to dig the front of the house to run the line.  When they dug the lines they cut the pipes for my spinklers.  When I told the installer he said he will fix the next day when they complete the installation.  When I checked my spinkler system 2 weekends ago I saw the water bubbling up at the location where the hole was and the sprinklers are not working.  The installer simply covered up the hole with the dirt and did not fix it.  I have made numerous atempts to get someone from customer service to help and they gave me some bogus claim number of P*****.  When I call ATT they tell me that they don't know what number that is for and I was promised a call from a service tech the next business day for an inspection.  It has been 2 weeks and no one has followed up.  Any suggestions.  I think I just sent a PM but have no confirmation

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Message 1 of 14
Community Manager

Re: Property Damage

Hello, dannyny18!


Thanks for posting. I'm sorry to hear about the damaged sprinkler system. We would certainly appreciate the opportunity to investigate further, so click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 14
Tutor

Re: Property Damage

Hi,

 

I am still waiting for the sprinkers to be fixed.  Someone came out and looked at it.  They said it was fixed but when I turned on the sprinkers it is still not working.  Not sure how they can say it was fixed if no one was home to test it before they left.  I called them back and they had a 'landscaper' call me to schedule a time to come out to fix it again.  I left work early on the day of the appointment to meet the landscaper but no one showed up.  This is so frustrating beause it is getting hotter here in Dallas and the customer service is really frustrating with ATT

 

Message 3 of 14
ACE - Master

Re: Property Damage

 

We've had all this rain and everyone is under Stage 3 water restrictions, so at least your yard isn't burning up.

 

Seriously, though, ATT is probably going to pay the landscaper/irrigation guy so I'd try to get his number and get in contact with him.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 14
Tutor

Re: Property Damage

The irrigation guy never made it out and the ATT worker was the one that scheduled him to come out and he didnt show up. 

Message 5 of 14
ACE - Master

Re: Property Damage

Are you dealing with Sedgwick, the insurance company?

 

We had damages a few years back (install tech fell through the garage ceiling) and had to deal directly w/Sedgwick.  In our case with damages to our home and auto, we got estimates and Sedgwick mailed us a check.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 14
Tutor

Re: Property Damage

The tech came out and fixed it....

Message 7 of 14
Community Manager

Re: Property Damage

 

That's great, thank you for sharing!

 

Dmitriy


Rethink Possible


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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 14
Contributor

Re: Property Damage

At&t installed new cable on my street and they ran a device to create a channel for the cable. They ran this machine under my paver driveway and when they did that, it pushed up on the pavers the entire width of my driveway. They also killed my grass but that is not important to me as the driveway. Please get back to me as soon as you can, i can be reached at [edited for privacy – please do not post personal information]

 

thank you

Message 9 of 14
Contributor

Re: Property Damage

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying

Message 10 of 14
ACE - Expert

Re: Property Damage


kayefly wrote:

They have had a "private" directional bore contractor in our neighborhood Derringer Circle East in Jacksonville FL for the past couple of days Not one speaks english and no markings on the trucks so no one to complain to about the tearing up of landscaping or the trash and scraps left in the yards.

One of the neighbors said they thought they saw Genesis on one of the trucks but no one can find a Genesis Directional Bore Company.

I along with a few of the neighbors were actually thinking of switching our service to ATT but if this is how they do business, I believe I would be better off calling a community meeting and having them booted from our community and go Comcast exclusive.

Just saying


You have said you don't know who the boring company is.  I would seem that you likewise cannot know who they're working for.  But you're just going to assume they're with AT&T and call for community action based on... what, exactly?

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 14
Contributor

Re: Property Damage

I own a house in Kingsridge subdivision off hwy 92 in Woodstock. The workers installing the fiber optic line last Friday damaged my fence. How do I get someone out to look at it?

Message 12 of 14
Contributor

Re: Property Damage

on 11/7/16, a worker in an AT&T telephone truck ran over our curb, broke the curb, broke the asphalt and broke the sprinkler head and pipe. if we turn on our sprinkler systems, water gushes out of the hole that was created. Liz ***** address *****, Tyler, TX 75701 email: ***** phone: [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 13 of 14
Contributor

Re: Property Damage

ATT seems to have some issues how to handle property damage. We don't have att service. But when they installed it next door..... they did dig in our yard and cut our invisible fence.

 

Impossible to Google and find where to get help. Finally contacted them through twitter. Informed them about the address and the damage. I don't see why they need more information action and also told them that they can call invisible fence and they will repair it.

 

But 2017, they still want to call me so I ask for what more info they need. They can not explain what info they need but want a phone number. It is my time that I don't want to waste, but I provided an phone number that are outside US (I never use phone, I do everything online but have a European cell due to that I spend some time there for work). And this is funny, att can not call international numbers and give me an address to report property damage. And in that link is of course a phone number to call. 

 

They have all all info and still they don't know how to handle it. 

 

But I assume that then they have all info they also take the responsibility for my dogs. I wrote, just call invisible fence and they will solve it, or I can do it and pay if you send a check of 200 USD.

 

Maybe they should make a visit to Costco and understand what service is. I was close to write customer service..... but as said before, I'm not a customer.

 

 

 

 

Message 14 of 14
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