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Property Damage Claims

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 Helpful information for Property Claims with AT&T

Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to track a claim filed by an AT&T representative or file a new claim, we’ve got you covered.

 

Claim Information

AT&T claims are handled through Sedgwick, our claims administrator. 

Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, to help mitigate your damages call your local electrical company or a local plumber to help you with the immediate problem.

Once a claim has been filed, Sedgwick will provide a claims administrator who will contact you, document the damages, and visit the damaged site to complete an assessment. Once the assessment is complete, they will provide you with the final assessment and information.

 

File a new claim

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

 

Track an existing claim

If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 75
Teacher

Re: Damaged Water Line

I am a long term ATT (10+ years) customer with cable, mobile, and internet. In 2016, ATT performed digging in my front yard for the ATT GIGA lines. 

 

Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). This has happened repeatedly over the last two summers. As a result, the underlayment and liner now has permanent creases and protrusions and needs to be replaced.

 

Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since. 

 

I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a ATT Manageon the line.

Message 61 of 75
Teacher

Re: Damaged Water Line

I am a long term ATT (10+ years) customer with cable, mobile, and internet. In 2016, ATT performed digging in my front yard for the ATT GIGA lines. 

 

Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). This has happened repeatedly over the last two summers. As a result, the underlayment and liner now has permanent creases and protrusions and needs to be replaced.

 

Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since. 

 

I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a ATT Manageon the line.

Message 62 of 75
Contributor

Re: Damaged Water Line

I went to the claim page and filed a claim & I just kept calling. Finally a lady called me back
Message 63 of 75
Contributor

Re: Damaged Water Line

It is so disheartening to see how AT&T lacks the insight and integrity to improve their customer service.  They now boast a $180.5 billion revenue (includes Warner Media). Perhaps that $85 billion deal that Randall Stephensen made with Time Warner should have been used to include improved employee training and building better customer relations.  Then again, the Department of Justice plans to appeal the decision that allowed the

deal to go through. 

Message 64 of 75
Highlighted
Contributor

Re: Damaged Water Line

AT&T came out to bury their cable that was running through our yard.  They never called JULIE before they dug up our yard, and of course in the process cut our invisible fence.  I have contacted our claim rep 3 times and she has never returned my calls.  I think the claim service is a hoax.

 

 

Message 65 of 75

Re: Damaged Water Line

It can be a frustrating process alright! Persistence is the key I think but it’s tough when our lives are so busy . . .
Good luck and I hope it works out for you!
NavyVeteran20
Message 66 of 75
Teacher

Re: Damaged Water Line

Thanks for the encouragement!
Message 67 of 75
Contributor

Re: Damaged Water Line

Can’t get a hold of Sedgwick or anyone that’s able to help at AT&T. [Per Guidelines:  Keep it Relevant and Appropriate]. Good luck everyone!

Message 68 of 75
Teacher

Re: Damaged Water Line

Here is some contact info for you that WILL get you in touch with someone.


rmscen@att.com

ATT risk management

1-800-894-0374



Sedgewick

Chicago 1-888-777-7039-0 Manager:

Sharon Wilkins

Ken Puitt-supervisor

1-469-213-4393


Luna Garcia

Claims examiner

469-213-4344

Lg564v@att.com


Save yourself the aggravation of trying to get an answer that is not just a
blow off from ATT or Sedgwick.

I am filing suit and naming ATT, Sedgewick, and LanTel the horrible company
that ATT hiring to severely damage my property.

The customer abuse by ATT turns my stomach.
Message 69 of 75
Contributor

Re: Damaged Water Line

My son had an AT&T communications cable break free from a utility pole and hit his car while he was driving.  This is documented by a SC Trooper who was called to the scene.  Almost $1800 worth of damage.  After hours on the phone we were directed to Sedgewick.  We finally got a letter in the mail stating that AT&T was not responsible.  Basically saying they had no previous knowledge of a hazard and the driver should have been aware of a hazardous situation.  This line broke free off of a pole at least 50 ft. in the air with no warning or even bad weather.  So, I need to know who to send the summons to for small claims court.  Sedgewick will not respond to numerous emails or voicemails. The case # for Sedgewick is 1808000591-01.

Message 70 of 75

Re: Damaged Water Line

I wish I could help Atbspinner but I don’t have a clue. I had a hard enough time talking to the correct person over the phone. I can share those numbers with you:

1-877-737-2480
1-855-462-6537

Hope this helps. Good luck!
Message 71 of 75
Teacher

Re: Damaged Water Line

My my.....that sounds very familiar. ATT refuses to man up time after time.
I wish there was a way to get this wider spread .
--
All the Best,
*Tim Schaefer*

timgschaefer@gmail.com
C-913-940-7146
Message 72 of 75

Re: Damaged Water Line

I ended up having to email my secretary of state’s office here in OK. Sedgwick refused to provide the information to me.
Message 73 of 75
Teacher

Re: Phone number to report damage to my sidewalk during installation of a new vault for fiber optics

Dear ATT,

 

Maybe your new slogan should be “Damaging your World”, instead of “mobilizing your world”. 

 

I am a long term ATT (10+ years) customer with cable, mobile, and internet. Not long ago ATT performed digging in my front yard for the ATT GIGA lines. 

 

Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). It now has to be replaced.

 

Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since. 

 

I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a senior ATT Manager the line.

 

So I will tell you what you did by email: THE Damages caused by the pipe that ATT accidentally smashed:

 

-The sump pump electrical from water back up paid in 2017- $524.70 

-The problem exploration company who identified the problem and fixed the pipe- $365.00

-The sump pump electrical from water back up paid in 2018- $825.00

-Resculpting of my pool floor and new liner 2018- $5215.70

-TOTAL $6930.40

 

Bottom line: ATT hired Lantel….Not me.                                  ATT

 

ATT not accept responsibility for the damage the company they hired to work on my property…..Pathetic

 

ATT “Damaging your World”

Message 74 of 75
Teacher

Re: Phone number to report damage to my sidewalk during installation of a new vault for fiber optics

Dear ATT,

 

Maybe your new slogan should be “Damaging your World”, instead of “mobilizing your world”. 

 

I am a long term ATT (10+ years) customer with cable, mobile, and internet. Not long ago ATT performed digging in my front yard for the ATT GIGA lines. 

 

Since then, I have had serious problems with a drainage pipe that flows from my sump pump pit to the street, and I didn't know why. This exterior sump pump drains out excess ground water from an underground spring in the back yard near my pool, to the street. When this doesn't operate properly, water fills under my pool liner, disrupts the underlayment, and creates numerous raised creases (See attached pictures). It now has to be replaced.

 

Recently when the area backed up again, I hired a company to find out where the apparent obstruction was. They found it. You can see from the attached pictures that the pipe damage is exactly where the ATT cable was laid. That path broke my Sump pump line, and that sump pump has been backing up ever since. 

 

I have tried both of the numbers you listed. ATT is nearly impossible to get a hold of for help. The lack of service by ATT makes my stomach turn. I would love any advice on how to get a senior ATT Manager the line.

 

So I will tell you what you did by email: THE Damages caused by the pipe that ATT accidentally smashed:

 

-The sump pump electrical from water back up paid in 2017- $524.70 

-The problem exploration company who identified the problem and fixed the pipe- $365.00

-The sump pump electrical from water back up paid in 2018- $825.00

-Resculpting of my pool floor and new liner 2018- $5215.70

-TOTAL $6930.40

 

Bottom line: ATT hired Lantel….Not me.                                  ATT

 

ATT not accept responsibility for the damage the company they hired to work on my property…..Pathetic

 

ATT “Damaging your World”

Message 75 of 75
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