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Property Damage Claims

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 Helpful information for Property Claims with AT&T

Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to track a claim filed by an AT&T representative or file a new claim, we’ve got you covered.

 

Claim Information

AT&T claims are handled through Sedgwick, our claims administrator. 

Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, to help mitigate your damages call your local electrical company or a local plumber to help you with the immediate problem.

Once a claim has been filed, Sedgwick will provide a claims administrator who will contact you, document the damages, and visit the damaged site to complete an assessment. Once the assessment is complete, they will provide you with the final assessment and information.

 

File a new claim

If you need to file a new claim, have the following information available:

  • Location – The physical address or GPS coordinates for the location where damage occurred.
  • Photos – Include close-ups and wide views of the area damaged. If possible, include photos of the person, vehicle, or equipment that caused the damage. Photos can be from cameras, cell phones, or other devices.

Once you have the information together, call the Claim Center at 800.894.0374.

Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.

 

Track an existing claim

If an AT&T representative has given you a claim number and you haven’t heard anything in 24 hours, or you’ve already filed a claim and want to follow up, call 855.462.6537 to check the status.

 

David, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 1 of 75
Contributor

Cut irrigation pipe

Hi. My irrigation pipe was cut during fiber optic installation. I didn't realize it until recently even though the 400 dollar water bills should have been a clue. My yard maintenance crew discovered the cut. I had someone come fix it and even has pictures of the damage. I need to know who to send my claim to 

Message 46 of 75
Tutor

AT&T Destroyed My Yard Digging

Digging crew spent 4 months destroying my irrigation and landscape lights (March to Aug).  I had my irrigation fixed and filed a claim.  Now Sedgwick (after not responding to emails and phone calls) says my repair was excessive and expect me to be out thousands of dollars.  Stay away from AT&T.  

Message 47 of 75
Tutor

AT&T lied. Said my torn up yard would be covered

I was repeatedly told by AT&T that after 5 failed did attempts that damage would paid for.  They broke my irrigation line under my driveway.  It cost $5000+ for multiple repairs and they will only pay $2800.  I need help from AT&T to bridge that gap or I recommend turning away that salesperson.  

Message 48 of 75

Re: AT&T lied. Said my torn up yard would be covered

I got home one night and saw a huge pile of dirt in my front yard surrounded by a temporary orange fence. I later found out that my new next door neighbors were experiencing service issues and place a call into AT&T. They came out, dug up the yard, and placed the fence around the yard as they had to come back. The next day when I arrived home, the hole was filled and fence removed leaving a 4' x 12' gravesite in my front yard. Note that I had no idea who had dug up the yard and no attempt was given to me, the homeowner, any idea of what was going on.

 

Photos:

 

 

 

This is what my yard looked like before the digging (just had my house appraised on 09/2017):

 

 

I called AT&T, explained the problem, and got a ticket #: NC0NT602. I was told to expect someone out in about two weeks (that would put us at 10/11/2017). 

 

On 10/25/2017, I called again to get a status on the yard repair. The rep told me the ticket had been closed because whoever looked at it said "there was no problem". Huh? I explained the situation once again and told the rep the gravesite was still in my front yard. I was given a new ticket #: NC0NZT55 and was told to expect someone out on 11/01/2017. 

 

Even though I am not an AT&T customer, I would like this problem fixed (I think it is obvious there is a problem). I feel I have been patient and more than reasonable in giving AT&T the opportunity to do the right thing.

 

I hope someone from AT&T is monitoring these forums, will look up those ticket numbers I have provided, and take the appropriate steps to resolve this problem. 

 

Thank you.

 

Message 49 of 75

Re: AT&T lied. Said my torn up yard would be covered

I must give credit where credit is due.

 

I came home this afternoon and noticed my yard had be re-sodded! I'll have to check with my lawn people to see what I can do this late in the season to help it take but hats off and many thanks to AT&T for getting out here and getting this done.

 

I will be placing AT&T back into the "good guys" column and I will clear their good name with all my friends!

 

Thanks AT&T for coming out and doing the right thing!

 

Randolph Pugh

U.S. Navy (Retired)

Message 50 of 75

Re: AT&T lied. Said my torn up yard would be covered

Today's adventure started with a backed up toilet that flooded and made a huge mess.  We jumped in quickly and got the worst of it cleaned up.  But after 15 minutes, I still could not plunger or snake the clog loose.  Pro Tip: even though it's gross, take a picture.

 

I found the flush-out in the front yard, and after popping the cap, another nasty mess flowed out.  Roto-Rooter was the first one I could get to come out.  Great service.  After clearing it, the manager came by with a camera and guess what we found.   AT&T fiber cable running right through a shattered pipe.

 

Turns out this happens so often, that Roto-Rooter has a pair of guys just to work with AT&T.  Roto-Rooter will bill AT&T 4828.  I hope file a claim on Monday to recoup the 390 I spent getting the line cleared.  I'm also wondering if I can claim something for the hardwoods getting class 3 contamination.  I should have taken that pic.

Message 51 of 75

Re: AT&T lied. Said my torn up yard would be covered

Today's adventure started with a backed up toilet that flooded and made a huge mess.  We jumped in quickly and got the worst of it cleaned up.  But after 15 minutes, I still could not plunger or snake the clog loose.  Pro Tip: even though it's gross, take a picture.

 

I found the flush-out in the front yard, and after popping the cap, another nasty mess flowed out.  Roto-Rooter was the first one I could get to come out.  Great service.  After clearing it, the manager came by with a camera and guess what we found.   AT&T fiber cable running right through a shattered pipe. Fiber was laid in Summer of '17

 

Turns out this happens so often, that Roto-Rooter has a pair of guys just to work with AT&T.  Roto-Rooter will bill AT&T 4828.  I hope file a claim on Monday to recoup the 390 I spent getting the line cleared.  I'm also wondering if I can claim something for the hardwoods getting class 3 contamination.  I should have taken that pic.

Message 52 of 75

Re: AT&T lied. Said my torn up yard would be covered

Please post if you have resolution. They did the same thing to me and Vincent with Sedgwick Claims is stating that they cannot locate where they did the work or what contractor they used so they are refusing to pay the claim. Even though there was clearly an ATT line bored through my sewer main! They are doing their best to not take responsibility. I have asked multiple times for a representative who could appear in small claims court but all he will tell me is he cannot provide that information. 

Message 53 of 75

Re: AT&T lied. Said my torn up yard would be covered

Though the contractor vs subcontractor legal stuff gets fuzzy, imho AT&T is ultimately responsible. And AT&T ‘s lack of record keeping is a no excuse from liability.
For me in Davidson, I found the contractor (ANSCO) and date through my HOA, but the town may also have a record of when they came through.  Neighbors or a neighborhood FB site may help too.

Message 54 of 75

Re: AT

Exactly. Their poor record keeping has now become my responsibility? I would think by default if they don’t know who laid the ATT line that is in my backyard they should accept the responsibility for the damage. We’ll see if they even reply to this thread. Thank you for your reply.
Message 55 of 75
Contributor

Re: Is anyone at AT&T accountable for construction disasters?

AT&T is putting underground fiber optics in neighborhoods. They will descend upon your neighborhoods, damaging anything in the way of their optical fiber and denying any claim for reimbursement, AT&T is sticking with this lie, saying they didn't do the work,  it was their contractor that did it, therefore they not responsible. But AT&T is the owner and who hired  the subcontractor to do the job, so that make AT&T responsible along with anyone who touch or directed damage to your property.  There are people in my neighborhood with broken sewer lines, water lines, gas lines, and electrical supply lines. They cannot be allowed to get away with screwing people, if you have a claim turn it in.

 

[Edited to comply with Guidelines]

Message 56 of 75
Contributor

Re: Damaged Water Line

Meme too they damaged my sprinkler system and no resolution 

Message 57 of 75
Highlighted

Re: Damaged Water Line

Hi lamantha,

I was very pleased when AT&T sent someone out and re-sodded my lawn. They did a great job!

Sadly, about 4-months later, I activated my sprinkler system only to find I had a severed line too right at the hole they dug. Since so much time had passed, I ate the $90 to have the line repaired. Lesson learned: Test all systems that may be effected!

I wish you well in getting your problem fixed. It’s frustrating and time consuming but you have to remain persistent!

I’m guessing, since the merger with Time-Warner, AT&T must be flush with money now : )

Randy
Message 58 of 75
Contributor

Digging

I am have experienced a major issue with AT&T Uverse, I live in Columbia, SC and I am not AT&T customer. I pulled into my neighborhood a few weeks ago and the driveway was blocked and my grass was marked up with paint.  One day during this week, I came home from work and there was a truck blocking my driveway and there were workers down the street digging.  It was brought to my attention by my neighbor that the men were digging for AT&T.  I don’t have an issue with digging to install wiring for the service.  I do have an issue with failure to notify residents about the digging and my lawn.  With all the money that AT&T has for advertisement, I’m sure that it wouldn’t have cost much to give residents some type of notification about the digging.  The contractors just showed up in the neighborhood and started marking and digging.  These gentlemen dug up my grass and installed a dead piece of sod.  The sod is brown and has been brown since they put it down.  The only thing green they put down was the AT&T box.  All of my grass around the dead sod is green.  My grass is an eye sore.  This mishap because of AT&T is going to cost me an increase in my water bill and an landscape expense.  I’m a little disappointed in AT&T. I’m really reconsidering my interest in the company’s services. I’m afraid my yard will have endure some more damage. Does AT&T have a plan for rectifying landscaping issues?

Message 59 of 75
Contributor

Re: Damaged Water Line

Please provide an address to send claim documents to AT&T on general liability (Slip & Fall) injury claims, 3rd party.  Thanks

Message 60 of 75
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