Community Support
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6.7K Messages
AT&T property claims for damages
PROPERTY DAMAGE CLAIMS
Helpful information to file claims with AT&T
Accidents happen, and we apologize for any inconvenience you may be experiencing. Whether you need to file a new claim with AT&T or track an existing claim, we’ve got you covered.
Claim Information
AT&T claims are handled through our third-party administrator, Sedgwick.
Note: If human life, health, or safety is threatened by damage to electrical, water, or sewer lines, mitigate your damages by calling your local electrical company or a local plumber to help you with the immediate problem.
Once a claim has been filed, a Sedgwick adjuster will contact you within 3-5 business days to interview you about the incident. Please ensure that you take photos of the damage/ incident.
File a new claim
Call AT&T at 1-800-288-2020 and let any agent know that you’d like to open a new claim against AT&T. They will ask you a series of questions related to the incident and provide you a submitted claim number once the claim is submitted.
Track an existing claim
If an AT&T representative has given you a submitted claim number and you haven't heard anything in 2 business days, or you've already filed a claim and want to follow up, you can go to www.mysedgwick.com and register as a new user using your submitted claim number. You can frequent the site for claim updates and also contact your Sedgwick adjuster.
For damage to yards, plants, or bushes, please call the BWIRE group at
- 800.924.9420, prompt 2.
- Hours: 7:30 am - 6 pm ET (Monday - Friday).
- If the claimant is not an AT&T customer, then call the Telco Repair Group at 866.410.7414.
- Email: bwire@att.com.
David, AT&T Community Specialist
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Lhawk24
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1 Message
7 years ago
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BSRCOC
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1 Message
7 years ago
I am trying to find the POC for the AMC project here in Huntsville Alabama. There has been some damage to our sprinkler system on the Church property.
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Sofedup13
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1 Message
7 years ago
I too had a similar problem. November 12, 2015 the water main on the street where i live was broken by a 3rd party subcontractor of ATT. I have a copy of the City of Austins repair ticket and pictures. I did not have an issue with my water flow prior to the water main breakage and a problem didn't show up until a few months later when our water usage increased. The water pressure to the house had dropped from it's normal 60-80psi down to 25psi. It was impossible to be running more than one water source at a time, which pretty much produced a little more than a "trickle". I could not wait and had the repairs done as soon as possible. It has now been 8 months since my first contact with ATT/Sedgwick and I have been passed around from one insurance agent to the next, but the agents are not returning my emails nor my telephone calls. If ATT hired this 3rd party subcontractor, and the subcontractor didn't have coverage for the type of work they were performing, ATT should admit responsibility and reimburse for damages. My house was not the only one with issue. My neighbor to my right had immediate water disruption, had the repairs made, and has already been reimbursed.. How can ATT pay for the damage of one of my neighbors but not another (i am not the only other person on our block that has been given the run a round). Please send me a direct email with the information I provided and let me know how you can help. By the way, I got this link from the ATT Uverse Customer support via the FaceBook page.
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wearetheworld
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1 Message
7 years ago
Someone please help.
In Feb 2006, after At&t contractor did their work and left, all parking and street lights stopped working at below commercial property.
We believe, powerline was either cut or damaged by the At&t contractor.
So far we are getting nowhere... someone pls help
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[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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Mr4447
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1 Message
7 years ago
I am VERY frustrated UVERSE CUSTOMER!!
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wfrogge
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1 Message
7 years ago
Neighbor building fence cut the line to my house. The cut was done very far from my property line but the tech said that I am being bulled at least 90 bucks for the call and maybe more for the damage they did. How am I responsible for what somebody else did on their property? Shouldn't AT&T go after this home owner on their own and not involve me (a paying customer)?
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jsciabica
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2 Messages
7 years ago
1) A few months ago I came out to find my lawn littered with orange flags and tagged with yellow paint. No notice was given, and the guys doing the work could tell me nothing. For more than a month the flags stayed with no progress or explanation.
2) When work finally began I learned it was for AT&T Fiber installation. I was actually excited because I would love to have fiber internet.
3) My excitement quickly faded when I came home to find my yard destroyed. A huge "channel" was cut out of my lawn and a new "box" was added nearly in the MIDDLE of my lawn. Another smaller "channel" was cut in my side lawn.
Look, I get it. You need to expand your fiber network and this is the only way I assume. Still, I should have been notified and given some idea of what's going on and an estimated timeline. A simple note on my front door BEFORE all the flags were dropped would have eased a lot of my frustration. Imagine you come home and your yard is being destroyed with NO notice or explanation.
The "channels" will go away with time, but I should be reimbursed for the expense of fixing them (new sod + labor). But the box in my side lawn will be there FOREVER! I should have had to approve the new box - it's MY property! I would have insisted that it be installed on the very edge of the lawn - or even in the concrete next to the lawn.
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SRANDER240
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1 Message
7 years ago
How do I contact someone regarding damage to my property caused by a sub-contractor of AT&T which was laying fiber optic. My address is located in Coral Springs, Florida zip code 33076. The Sub-contractor for AT&T has refused to make appropriate repairs. I am tempted to contact the local TV affiliate and report the issue along with my neighbors.... I need to speak to someone at the corporate level because no one is assisting me from the sub-contractor. The company has broken the sewer line to my residence, twice and had broken my brand new paver system for my drive way.
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23dj23
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1 Message
7 years ago
What phone number do I call to report damage to my sidewalk during installation of a new vault for fiber optic cable?
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TTUarch0911
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1 Message
7 years ago
Fiber installation crews are working in my neighborhood and in particular in my yard yesterday. This morning, I came out to water leaking up through my driveway and my water meter spinning away. I'm afraid I'll incur further damage if this isn't repaired promptly. I turned my water off at the meter this morning to avoid further leaking, but this needs to be fixed VERY quickly. I can't leave my water turned off forever.
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